Universal Assistant Manager

Job Duties And Responsibilities

• Supports the Store Manager in motivating and inspiring the team to achieve store productivity goals.
• Analyzes week-to-date, period-to-date, and year-to-date sales, and develops action plans to drive top-line sales.
• Manages both perishable and nonperishable departments, ensuring effective inventory management, attractive and profitable merchandise presentation, and high-quality customer service.
• Ensures a safe working environment and protects company assets according to required procedures.
• Understands all policies, procedures, standards, specifications, guidelines, and training programs.
• Supports store and fulfillment center operations to meet sales goals.
• Builds strong employee and customer relations and promotes a positive store culture.
• Maintains effective communication with the management team and store employees.
• Manages perishable and nonperishable departments, including hiring, training, and developing department employees.
• Supervises store employees' performance, provides ongoing performance management, training, and conducts timely formal performance appraisals for direct reports.
• Provides leadership and motivation within the store, promoting our guiding principles, core values, vision, and strategy.
• Controls store expenses through proper ordering and care for supplies and equipment.
• Ensures store appearance, quality, variety, workplace safety, food safety, and sanitation are consistently maintained.
• Utilizes company tools such as financial reports, average cost inventory systems, scheduling, productivity, ordering, and business information systems.
• Observes and corrects unsafe conditions that could cause associate or customer accidents.
• Records and reports employee and customer accidents according to policies and procedures.
• Ensures all customers feel welcome and receive responsive, friendly, and courteous service at all times.
• Achieves company objectives in sales, service, quality, facility appearance, sanitation, and cleanliness through employee training and creating a positive, productive work environment.
• Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with store policies.
• Steps into various positions as required to maintain excellent customer service and efficient store operations.
• Prepares all required paperwork, including forms, reports, and schedules in an organized and timely manner.
• Ensures all equipment is kept clean, safe, and in excellent working condition through personal inspection and preventative maintenance programs.
• Verifies that products are received in correct unit count and condition, and deliveries are performed in accordance with receiving policies and procedures.
• Creates and monitors employee schedules based on anticipated business activity, ensuring all positions are staffed as needed and labor cost objectives are met.
• Administers prompt, fair, and consistent corrective action for any violations of company policies, rules, and procedures.
• Complies with all federal, state, county, and municipal regulations pertaining to health, safety, and labor requirements for the store, employees, and customers.
• Conducts store marketing, advertising, and promotional activities and campaigns.
• Evaluates employee performance, arranges staff training, and develops programs to advance skills.
• Ensures all employees understand and work towards KPIs and upsell targets.

Required Qualifications

• A high school diploma or equivalent degree.
• At least 2+ years of management experience.
• Must be 18 years or older.
• Must be able to lift 25-50 pounds.
• Fluency in English.
• Fluency in any Eastern European language and/or Spanish.
• Able to interpret, understand, follow instructions, and solve problems.
• Able to work well with others as a team member.
• Possess math skills and the ability to operate a cash register or POS system.
• Able to work in a standing position for long periods (up to 10 hours).
• Able to work 50 to 60 hours per week.
• Strong interpersonal and communication skills, and the ability to stay calm and polite under pressure.
• Knowledge of food and beverage service, involving at least three years of front-of-the-house operations and/or assistant management experience.
• Valid forklift certificate or willing to obtain this certificate within 3 months of employment.
• ServSafe certificate or willing to obtain this certificate within 3 months of employment.
• A passion for serving people.