Universal Agent

Responsibilities

• Proficient handling of billing inquiries, video product troubleshooting, and product attributes.
• Resolve internet troubleshooting calls including support of ethernet and wireless networks.
• Provide continuing support for our current email customers as well as troubleshooting webmail and various software clients.
• Isolate customer issues and direct inquiries appropriately regarding our telephone product.
• Utilize various training materials and our internal tools to quickly and accurately diagnose and resolve customer issues.
• Efficient scheduling of Fiber conversions for eligible customers.

Qualifications

• Ideal candidates should have at least 6 months of experience in a Tech Support or Customer Service role.
• Technology-related certifications or accredited degrees preferred.
• Understanding of traditional Ethernet and wireless networks, as well as MoCA networks.
• Strong typing, verbal and written skills are necessary for success.
• Familiarity with desktop and mobile operating systems as well as security software packages.
• Experience with troubleshooting third-party streaming services and apps.
• Able to quickly and effectively adapt to changes in the work environment.
• Coachable person who is eager to learn new skills and take on new responsibilities.
• Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts.