Unit Technician 1 - COS

Summary Of Responsibilities

• Installs, troubleshoots, repairs, configures, and maintains PC hardware, software, wireless devices, and operating systems, including Windows and Macintosh, peripheral devices, including networked and local printers, Tablets, and scanners.
• Provides technical support, trains, and maintains communication with faculty, staff, students, and employees in a variety of computer platforms on hardware, software, and networking needs.
• Maintains user network accounts.
• Updates and deploys software images.
• Utilizes Service Desk software to create, track, and update work order requests.

Qualifications / Licenses / Certifications

• Graduation from a standard senior high school or equivalent and three years of any combination of computer-related education and/or technical support and customer service experience related to the Summary of Duties.
• Must have at least 1 year of help desk experience.

Knowledge / Skills / Abilities

• Knowledge of working in a customer service, team-oriented, and collaborative environment.
• Knowledge of various computer applications such as word processing, spreadsheets, databases, PowerPoint, internet browsers, email systems, and other general computer applications.
• Knowledge of Mac OS and Windows OS.
• Knowledge of TCP/IP and application network protocols, operating system configuration, and anti-virus software.
• Knowledge of troubleshooting hardware and software problems, and researching technical issues.

Skill

• Working in a customer service, team-oriented, collaborative environment.
• Skill in troubleshooting hardware and software problems, and researching technical issues.
• Strong customer service, interpersonal, verbal, and written communication skills.

Abilities

• Ability to learn quickly and be highly self-motivated.
• Ability to present ideas in user-friendly language.
• Ability to perform tasks in a timely and professional manner.