Unit Secretary Patient Care Tech (PCT) - Med Surg Tele Unit - West Hospital

About the Role

Provides direct patient care under the guidance of the Registered Nurse or designated health care professional in accordance with federal, state, and local regulations and within the policies, procedures, and guidelines of Bon Secours Mercy Health.

Responsibilities

• Provides basic patient care including care and comfort, recording vital signs, personal care and hygiene, and mobility, including unit-based specialty duties.
• Acts as liaison between patient and nurse to report changes or concerns to the nurse.
• Provides high-level customer service to all patients, patient's family, visitors, and all employees.
• Provides accurate, precise, and timely documentation when applicable for patient care.
• Uses professional, verbal, and written communication skills at all times.

Requirements

• Preference for recent experience in acute care and/or long-term care facility.
• Ability to clearly communicate with other members of the healthcare team.
• Understanding and ability to follow directions of the healthcare team.
• Knowledge of patient and healthcare safety standards and regulations (e.g., falls, skin breakdown, suicide prevention, environment of care).
• Infection prevention and transmission-based precautions.
• Understanding of clerical duties and office-based technology.
• Knowledge of team dynamics.
• Patient data collection and documentation (e.g., vital signs, intake/output, change in patient condition).
• Basic hygiene and activities of daily living care.
• Feeding, hydration, and nutrition.
• Bowel and bladder elimination.
• Ambulation and patient mobility.
• Use of clinical technology.
• Compassionate, relationship-based approach in care activities.
• Accountability for completion of assigned tasks.
• Escalation of concerns via chain of command.

Qualifications

• High School/GED (required).
• Nursing Student with first clinical rotation complete OR state testing complete (required).
• BLS (Basic Life Support) - American Heart Association (preferred).

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

Benefits may vary based on the market and employment status.