Unit Secretary-Orthopedics 14W Full-time Evenings

About the role

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service. Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment. Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups. From discovery to delivery, come help us shape the future of medicine.

Responsibilities

• Extends courtesies to patients, staff, and visitors in a prompt and responsive manner in all communications.
• Assists in monitoring visitor/employee access including the presence of badges in all patient care areas including the visitor waiting areas and alerts security as necessary.
• Recognizes difficult patient, staff and visitor situations, facilitates communication and escalates appropriately.
• Assists and directs patients, staff and visitors according to hospital policies.
• Answers the phone promptly and transfers calls according to NMH phone standards using AIDET.
• Effectively coordinates calls on multiple lines simultaneously.
• Promptly and accurately answers and responds to all patient calls within identified timeframe via the nurse call system using AIDET.
• Recognizes patient care requests requiring urgent attention and escalates to appropriate staff.
• Assures patients with communication needs are identified at the nurse call system and calls are handled appropriately.
• Prepares medical records on admission, discharge and transfer.
• Maintains the patient medical record including assisting the care team in obtaining and releasing medical records, maintaining paper record and remaining informed of the location, placing forms in the medical record (discharge paperwork, outpatient records, home health orders, advanced directives and POLST), scanning appropriate forms into the electronic medical record (EMR) and notifying appropriate team members when additional documents are added to paper chart.
• Ensures nurse coverage is appropriately identified in EMR.
• Facilitates unit readiness for EMR downtime including knowledge of downtime procedures and maintenance of appropriate forms.
• Assists in promptly reporting problems with EMR to the IT HELP desk.
• Verifies regulatory documentation at the point of care and escalates to the appropriate care team of any missing documents.
• Performs charge entry accurately.
• Performs admission, discharge, and transfer activities in a timely manner.