Unit Secretary-Olson 6 Observation Full-time Evenings

About the role

The Unit Secretary-Olson 6 Observation Full-time Evening position at Northwestern Medicine is a full-time role with a shift starting at 3:00 PM and ending at 11:30 PM (1500-2330). The salary range is USD 22.10 per hour.

Responsibilities

• Extends courtesies to patients, staff, and visitors in a prompt and responsive manner in all communications.
• Affords assistance in monitoring visitor/employee access including the presence of badges in all patient care areas including the visitor waiting areas and alerts security as necessary.
• Assists and directs patients, staff, and visitors according to hospital policies.
• Answers the phone promptly and transfers calls according to NMH phone standards using AIDET.
• Effectively coordinates calls on multiple lines simultaneously.
• Promptly and accurately answers and responds to all patient calls within identified timeframe via the nurse call system using AIDET.
• Recognizes patient care requests requiring urgent attention and escalates to appropriate staff.
• Assures patients with communication needs are identified at the nurse call system and calls are handled appropriately.
• Prepares medical records on admission, discharge and transfer.
• Responsible for the maintenance of the patient medical record including but not limited to:- Assisting the care team in obtaining and releasing medical records.
• Maintains paper record and remains informed of the location.
• Places forms in the medical record including but not limited to discharge paperwork, outpatient records, home health orders, advanced directives and POLST.
• Scans appropriate forms into the electronic medical record (EMR) and notifies appropriate team members when additional documents are added to paper chart.
• Ensures nurse coverage is appropriately identified in EMR.
• Facilitates unit readiness for EMR downtime including but not limited to knowledge of downtime procedures and maintenance of appropriate forms.
• Assists in promptly reporting problems with EMR to the IT HELP desk.
• Verifies regulatory documentation at the point of care and escalates to the appropriate care team of any missing documents.
• Performs charge entry accurately.
• Performs admission, discharge, and transfer activities in a timely manner.
• Notifies the appropriate nursing staff and physician upon patient admission.
• Notifies appropriate nurse staff and physician when consulting teams arrive to the unit.
• Obtains patient identification if needed.
• Sets appropriate caregivers in the nurse call system.
• Prepares patient chart: to be sent to medical records after patient discharge, for discharge to another healthcare facility, for transfer to another inpatient unit or the OR.
• Requests time for will-call ambulance and Medicare.
• Requests patient escort when appropriate.
• Tracks patient scheduling for tests and procedures and informs care providers of anticipated time.
• Tracks patient activity on and off patient care unit - monitors and updates bed tracking as appropriate.
• Verifies and reconciles unit census for accuracy in collaboration with charge nurse and/or Clinical Coordinator.
• Other duties and responsibilities supporting patient flow as delegated by unit leadership.

Desk Flow Clerical Organization

• Receives and distributes patient care unit deliveries to patients and staff.
• Accepts deliveries and stocks in appropriate place.
• Maintains a clean, uncluttered nursing station and tube station.
• Places service requests for equipment and repair and follows up to ensure repair is complete.
• Maintains and tracks an adequate supply of forms, clerical equipment, and nursing supplies according to patient care unit standards.
• Accurately completes and submits supply requisitions.
• Performs basic computer/printer maintenance: add paper, toner, fix printer jams.
• Maintains list of staff assignments and phone numbers, and distributes as appropriate.
• Ensures unit signage is stocked.
• Demonstrates ability to use online systems as required.
• Attends appropriate training classes necessary to perform job.
• Other duties and responsibilities delegated by unit leadership.

Qualifications

• High School or GED.
• Excellent communication and customer service skills.
• Computer experience.
• One year of college or business school preferred.
• Unit secretary experience preferred.
• Medical terminology preferred.