Unit Secretary-MICU Part-time Weekend Days

About the role

The Unit Secretary is a key member of the patient care team, responsible for various administrative tasks and customer service duties.

Responsibilities

• Extends courtesies to patients, staff, and visitors in a prompt and responsive manner in all communications.
• Aids in monitoring visitor/employee access and alerts security as necessary.
• Facilitates communication and escalates difficult situations to appropriate staff.
• Answers the phone promptly and transfers calls according to NMH phone standards using AIDET.
• Coordinates calls on multiple lines simultaneously and handles patient calls within identified timeframe via the nurse call system using AIDET.
• Escalates urgent patient care requests to appropriate staff.
• Identifies communication needs for patients with special requirements and ensures they are handled appropriately.
• Prepares medical records on admission, discharge, and transfer.
• Maintains the patient medical record, including obtaining and releasing medical records, scanning forms into the EMR, and notifying appropriate team members of additional documents.
• Verifies regulatory documentation at the point of care and escalates missing documents to the appropriate care team.
• Performs charge entry accurately.
• Performs admission, discharge, and transfer activities in a timely manner.
• Notifies appropriate nursing staff and physician upon patient admission.
• Notifies appropriate nurse staff and physician when consulting teams arrive to the unit.
• Assigns appropriate caregivers in the nurse call system.
• Prepares patient charts for discharge, transfer to another facility, OR, or will-call ambulance.
• Tracks patient scheduling for tests and procedures and informs care providers of anticipated time.
• Monitors and updates bed tracking as appropriate.
• Verifies and reconciles unit census for accuracy in collaboration with charge nurse and/or Clinical Coordinator.
• Receives and distributes patient care unit deliveries to patients and staff.
• Maintains a clean, uncluttered nursing station and tube station.
• Plays a role in clerical organization by placing service requests for equipment and repair and ensuring repairs are completed.
• Maintains and tracks an adequate supply of forms, clerical equipment, and nursing supplies according to patient care unit standards.
• Completes and submits supply requisitions.
• Performs basic computer/printer maintenance: adds paper, toner, and fixes printer jams.
• Demonstrates ability to use online systems as required.
• Attends appropriate training classes necessary to perform job.

Qualifications

• High School or GED.
• Excellent communication and customer service skills.
• Computer experience.
• One year of college or business school.
• Unit secretary experience.
• Medical terminology.