Unit Secretary Medical PCU

About the Role

The Orlando Health System of Care includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices, and outpatient facilities spanning Florida’s east to west coasts, Central Alabama, and Puerto Rico. As part of the Orlando Health Watson Clinic Lakeland Highlands Hospital opening team, you will help shape the future of healthcare in Polk County. This state-of-the-art, seven-story, multi-specialty hospital will serve as a vital 550,000 square-foot healthcare hub offering:

• 300+ inpatient beds and 69 emergency and observation beds
• 11 operating rooms and four cardiac interventional suites
• Dedicated labor and delivery services, including a neonatal intensive care unit (NICU)
• Comprehensive cardiovascular, neurology, and oncology services
• Advanced surgical procedures

This role is responsible for routine clerical and secretarial tasks within a nursing unit.

Responsibilities

• Act as a receptionist on the unit, greeting and directing visitors, personnel, and others in a courteous and informative manner.
• Transcribe physicians’ orders promptly, accurately, and completely according to policy/procedure.
• Communicate consultation requests to physicians or therapists promptly and accurately.
• Perform data entry and assemble, compile, and break down medical records.
• Prepare/copy designated medical records/information for transfer to other facilities.
• Answer phone calls, route callers, assist in pages, take messages, and provide routine information to callers.
• Answer patient call lights in person or via intercom; fill requests or refer to the appropriate person promptly.
• Communicate effectively in all interactions.
• Work under the direction of the charge nurse.
• Assist in making appointments for patients.
• Maintain a working knowledge of office/departmental equipment.
• Submit work orders for necessary housekeeping, maintenance, biomedical, or other needs.
• Collaborate interdepartmentally to promote and provide a safe environment.
• Utilize compassion to create a therapeutic environment.
• Possess excellent interpersonal skills and the ability to work in a team environment.
• Transport and deliver items, equipment, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility.
• Maintain pre-established par levels of all unit office supplies.
• Assist in the stocking of both unit and office supplies.
• Monitor time and attendance through Kronos (or timekeeping system).
• Prioritize workload to manage multiple priorities.
• Ensure compliance with regulatory standards including Federal, State, local, and The Joint Commission.
• Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintain compliance with all Orlando Health policies and procedures.
• Maintain a clean, safe, and organized unit.

Requirements

• High School diploma or equivalent.
• Keyboarding skills and knowledge of Microsoft Word and Excel.
• Knowledge of medical terminology or Health Unit Coordinator Certification.

Benefits

Orlando Health is committed to providing benefits that go beyond the expected, beginning on day one. Benefits include:

• Four (4) weeks paid parental leave
• Debt-free degrees through the Preferred Education Program
• Tuition reimbursement and loan repayment programs
• Back-up childcare and elder care
• Fertility benefits and adoption assistance
• NCLEX reimbursement
• Free NCPDs for RN license
• Free Kaplan review courses
• Dedicated RN career counselor and GN Coordinators
• Specialty certifications reimbursement