Unit Secretary-Intermediate Coronary Care Unit

Responsibilities

• Coordinate patient activity and information flow within the unit/clinic.
• Organize and prioritize workload based on patient and operational needs.
• Assemble patient charts for admission and disassemble for discharge per guidelines.
• Maintain accurate and complete medical records, including filing reports.
• Order and maintain necessary stationery and office supplies.
• Maintain and organize A–Z files.
• Answer phones and intercom using proper etiquette and notify appropriate staff.
• Page physicians and staff via hospital paging systems and emergency operators.
• Arrange follow-up appointments and complete Continuity of Care documentation.
• Cook up and distribute Continuity of Care forms, including faxing to Home Care Services and filing appropriately.
• Obtain and distribute requested medical records.
• Communicate equipment needs and arrange delivery as required.
• Accurately use hospital computer systems to: - Enter and verify orders - Retrieve data and generate reports - Utilize systems such as Patient Links, Nurse Links, Bed Board, MAK MAR, Carevue, and other required platforms. - Report computer or equipment malfunctions to the help desk. - Perform IS downtime procedures when necessary.
• Enter verbal orders from physicians within scope, including: - Dietary orders - Lab orders - Radiology orders (diagnostic x-rays only) - Admission, transfer, and status changes - Enter protocol-based nursing orders as permitted. - Transcribe physician handwritten orders and chemotherapy orders per protocol. - Fax medication orders to pharmacy and route others to appropriate departments. - Track and document diagnostic test scheduling and preparation requirements. - Update dietary rounds and patient service charges. - Accurately code patient types, discharge disposition, and admission status.
• Ensure proper follow-up on diagnostic tests and patient preparation (e.g., NPO status).
• Identify and report unsafe conditions to nursing staff or management.
• Promote patient and unit safety at all times.
• Adhere to all hospital policies, including: - HIPAA and confidentiality - Infection control - Safety and fire protocols - Attendance and credentialing requirements.
• Participate in ongoing education and training.
• Maintain required competencies through annual evaluations and mandatory education.
• Assist in identifying cost-saving opportunities and improving workflows.

Minimum Qualifications

• High School Diploma or GED required.
• Basic computer skills required.
• Knowledge of medical terminology preferred.
• Ability to read, write, and speak English clearly.
• Strong interpersonal and communication skills.
• Ability to multitask and manage complex clerical responsibilities.
• Demonstrated awareness of patient care needs across the lifespan, including cultural and developmental considerations.
• Prior clerical or healthcare experience preferred.