Unit Secretary - Emergency Dept 24 hours, Days

Major Responsibilities

Greets and directs patients, families, visitors, and hospital personnel.

Provides basic information on policies and procedures or direct requests to appropriate persons.

Captures and coordinates the flow of information to and from all areas within the department.

Answers internal and external phone calls promptly and prioritizes urgent patient information.

Contacts physicians or unit staff members as appropriate.

Affords assistance in maintaining the order, organization, and currency of logs and records and patient charts.

Helps ensure an efficient sharing of information within the unit.

Processes information needed for a variety of patient services and treatment areas such as, but not limited to, radiology, the laboratory, dietary, housekeeping.

Enters and tracks data into the computer system pertaining to admissions, training, and discharges.

Position Qualifications

• Equivalent to high school plus additional specialized training.
• Knowledge of a variety of office procedures, operation of office equipment such as computer.
• Experience/Skills Required: Ability to handle multiple priorities and effective communication. 3 to 12 months experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-Specific Competencies

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.