Unit Secretary - Behavioral Health Unit

About the role

We assist with admit, discharge, and transfer functions of assigned units. Our role includes supporting the department by processing reservations, managing phones, and addressing patient, family, and staff requests.

Responsibilities

• Provides clerical support for the department.
• Responds to requests from patients, family, and staff and refers to appropriate personnel as needed.
• Serves as Patient Experience Ambassador for the unit.
• Affirms EPIC chart reports to ensure proper unit charges.
• Adapts behavior to the specific patient population, including respecting privacy, introducing appropriately, explaining services or procedures, requesting permissions, and adjusting communication style.
• Performs other related duties as required.

Requirements

• High School diploma or equivalent.
• None required.
• Experience in the healthcare industry preferred.
• Certification in Basic Life Support (BLS) from the American Heart Association within 90 days of hire at Community Hospitals, unless designated on Regulatory Grid.

Skills

• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills.
• Proficiency with Windows-style applications and various software packages specific to role.
• Strong interpersonal skills.
• Thorough understanding of current medical terminology.
• Self-directed with the ability to work independently and exercise sound judgment in difficult situations.
• Strong organizational, planning, and time management skills.

Qualifications

• Education: High School diploma or equivalent.
• Work Experience: None required.
• Preferred: Experience in the healthcare industry.
• Certification: Certification in Basic Life Support (BLS) from the American Heart Association within 90 days of hire at Community Hospitals, unless designated on Regulatory Grid.

Benefits

The employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.