Unit Coordinator (Per Diem) - Labor and Delivery

This is a per diem position that involves picking up shifts. After initial training, the ideal candidate would be able to pick up at least 2 x 12-hour shifts per month, mostly day shifts but occasional nights.

About the Role

This role focuses on providing administrative and business support to the organization to achieve operational goals. It involves performing general administration duties such as producing documents, collecting, recording, sorting and filing information, handling mail, preparing routine reports, making travel arrangements, arranging appointments, responding to inquiries, data entry, and operating office equipment.

This position coordinates the flow of patient activity and information on the unit/practice areas based on currently approved policies and procedures. Under the direction of clinical leadership, the role performs a variety of clerical duties, acts as a liaison to all departments, and serves as a communication link between patient care, customer service, and the unit.

Responsibilities

• Remains in constant communication with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning requests, and possible changes through the shift.
• Responsible for review of bed assignments and relaying this information to clinical staff.
• Receives, greets, and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior.
• Initiates, assembles, and maintains patient charts on the assigned unit in appropriate, functional order according to hospital policy.
• Files pertinent data in the appropriate patient’s record and prepares charts for Medical Records upon discharge.
• Prepares and maintains medical records, including labeling patient names on admission forms, filing all paperwork in medical records, sorting EKGs, x-rays, pathology reports, operative notes, progress notes, and consultations for current, discharged, and transferred patients.
• Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height, and weight of new and current patients.
• Transcribes physician orders to appropriate information sites which may include: Sorian, nursing kardex, MAR (medication administration record), intervention sheet, diet sheet, and other documents utilized, and completes necessary follow-through.
• Supports effective and efficient communication for the nursing unit by promptly answering phones, triaging calls, and relaying messages to staff using appropriate etiquette.
• Coordinates communications regarding outside services, transfers (external or internal), discharges to another facility, and/or physician changes as they occur.
• Utilizes hospital computer systems accurately to enter orders, verify orders, retrieve data, and generate reports; reports malfunctions to the help desk.
• Collaborates with case management staff, social workers, and nursing staff to facilitate follow-up appointments within the hospital or upon discharge.
• Coordinates communication during emergency situations or STAT requests or orders.
• Follows through with orders unable to be completed during the off-shift and weekends.
• Responsible for coordination of unit activities during electronic downtime.
• Facilitates timely delivery of time and attendance records.
• Monitors available quantity and documentation of forms, materials, supplies, and equipment inventory.
• Responsible for tracking and returning rental equipment.
• Responsible for information shared at all staff meetings (by attending, reading minutes, or virtually).
• Assists with orientation and training of new unit coordinators as designated by department leadership.

Requirements

• High school diploma or equivalent (minimum).
• One (1) year of customer service experience in a healthcare or customer-facing setting (preferred).
• Associate's degree (preferred).

Physical Requirements

• Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.
• Requires manual dexterity using fine hand manipulations for computer keyboard operation.
• Requires ability to see computer screens and reports.
• Requires ability to communicate visually, verbally, and audibly with healthcare personnel.

Skills & Abilities

• Excellent communication skills including interpersonal, phone, and written.
• Excellent organizational skills; utilizes time effectively and prioritizes appropriately.
• Ability to work with detailed, confidential material and to work independently.
• Working knowledge of computer systems such as Microsoft Word, Excel, and Outlook.
• Maintains sensitivity, maturity, and flexibility in coping with difficult situations.
• Ability to work with all levels of staff in different departments, physicians, patients, vendors, and the community.
• Extensive knowledge of medical terminology to enable effective communication and support duties such as transcribing medication orders.
• Demonstrates problem-solving and decision-making skills.

Pay

At Tufts Medicine, compensation is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals. The base pay range for this role is $18.81 - $23.51 per hour, reflecting the minimum qualifications. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity.