Unit Coordinator - Maternal Newborn

Melrose/Wakefield Hospital, part of the Tufts Medicine system, has been offering high-quality and accessible healthcare to the local community for over 130 years. With two hospital campuses, a Level III Trauma Center, Level III Special Care Nursery, Breast Health Center, Cardiovascular Center, and over 20 locations and 50 specialties, we offer many opportunities to grow your career.

About the Role

This position coordinates the flow of patient activity and information on the unit/practice areas based on currently approved policies and procedures. Under the direction of clinical leadership, this role performs a variety of clerical duties, acts as a liaison to all departments, and serves as a communication link between patient care, customer service, and the unit.

Schedule

Full-time, 36 hours weekly, Day/Evening shift - 7am-3:30pm / 7am-7pm. Includes every 3rd weekend and holiday rotation requirement.

Location

Melrose/Wakefield Hospital - 585 Lebanon St, Melrose, MA 02176

Responsibilities

• Remains in constant communication with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning requests, and possible changes through the shift.
• Responsible for review of bed assignments and relaying this information to clinical staff.
• Receives, greets, and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior.
• Initiates, assembles, and maintains patient charts on the assigned unit in appropriate, functional order according to hospital policy.
• Files pertinent data in the appropriate patient’s record.
• Prepares charts for Medical Records upon discharge.
• Prepares and maintains medical records, including labeling patient names on admission forms, filing all paperwork in medical records, sorting EKGs, x-rays, pathology reports, operative notes, progress notes, and consultations for current, discharged, and transferred patients.
• Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height, and weight of new and current patients.
• Transcribes physician orders to appropriate information sites which may include: Sorian, nursing kardex, MAR (medication administration record), intervention sheet, diet sheet, and other documents utilized, and completes necessary follow-through.
• Supports effective and efficient communication for the nursing unit by promptly answering phones, triaging calls, and relaying messages to staff using appropriate etiquette.
• Coordinates communications regarding outside services, transfers (external or internal), discharges to another facility, and/or physician changes as they occur.
• Utilizes hospital computer systems accurately to enter orders, verify orders, retrieve data, and generate reports. Reports malfunctions to the help desk.
• Collaborates with case management staff, social workers, and nursing staff to facilitate follow-up appointments within the hospital or upon discharge.
• Coordinates communication during emergency situations or STAT requests or orders.
• Follows through with orders unable to be completed during the off-shift and weekends.
• Responsible for coordination of unit activities during electronic downtime.
• Facilitates timely delivery of time and attendance records.
• Monitors available quantity and documentation of forms, materials, supplies, and equipment inventory.
• Responsible for tracking and returning rental equipment.
• Responsible for information shared at all staff meetings (by attending, reading minutes, or virtually).
• Assists with orientation and training of new unit coordinators as designated by department leadership.

Requirements

• High school diploma or equivalent.

Qualifications

• One (1) year of customer service experience in a healthcare or customer-facing setting (preferred).
• Associate's degree (preferred).

Skills

• Excellent communication skills including interpersonal, phone, and written.
• Excellent organizational skills; ability to utilize time effectively and prioritize appropriately.
• Ability to work with detailed, confidential material and work independently.
• Working knowledge of computer systems such as Microsoft Word, Excel, and Outlook.
• Maintains sensitivity, maturity, and flexibility in coping with difficult situations.
• Ability to work with all levels of staff in different departments, physicians, patients, vendors, and the community.
• Extensive knowledge of medical terminology to enable effective communication and support duties such as transcribing medication orders.
• Demonstrates problem-solving and decision-making skills.

Physical Requirements

• Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.
• Requires manual dexterity using fine hand manipulations for computer keyboard operation.
• Requires ability to see computer screen and reports.
• Requires ability to communicate visually, verbally, and audibly with healthcare personnel.

Benefits

• Competitive salaries & benefits that start on day one.
• 403(b) retirement plan with hospital match.
• Opportunities for growth.
• Tuition reimbursement.
• Free parking.

Pay

The base pay range reflects the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Pay Range: Competitive, commensurate with experience.

About Melrose/Wakefield Hospital

Melrose/Wakefield Hospital and Lawrence Memorial Hospital of Medford are two campuses with one community in mind: the people of north suburban Boston. We are distinguished by the range of high-quality clinical care and services. Our teams welcome everyone with hospitality and humanity. We focus on reducing health disparities through 40+ local health programs across a system of hospitals, urgent care locations, outpatient services, and community physicians.

Core to our values, Melrose/Wakefield Hospital’s commitment to community is demonstrated by our many local health programs throughout our service area, participation in partnerships with community agencies and events, and education programs in more than 10 communities to support the wellness and health of our residents.