Unit Coordinator - Farr 2 - Medicine (Per-Diem)

About the role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This role facilitates the smooth and efficient functioning of the unit, serving as a liaison between patients, visitors, and clinicians. You will partner with nurses to coordinate day-to-day patient flow, including communications regarding patient admissions, discharges, and transfers, while providing outstanding service for every customer interaction.

Responsibilities

• Facilitates patient flow through the unit.
• Coordinates admissions with admitting, nursing staff, and admission facilitator.
• Assists providers and ensures availability of needed supplies.
• Obtains and communicates information for requested tests and procedures.
• Coordinates registration process for established protocols.
• Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice.
• Greets and directs patients, families, visitors, and staff. Identifies self and provides informative, non-clinical information when requested.
• Utilizes information systems that support unit-based operations (e.g., provider order entry, bed tracking, nursing call system) to ensure timeliness and accuracy of data input.
• Serves as a point person for resolution of IS issues.
• Maintains basic competency in troubleshooting printer/copier/fax issues.
• Ensures patients are properly charged for equipment, supplies, and outside purchases.
• Coordinates special purchases for patient care needs (e.g., specialty beds).
• Ensures all equipment in the unit is adequately maintained and maintains equipment logs.
• Performs/monitors activities related to JCAHO.
• Manages the unit-based patient valuable program, investigates lost belongings, maintains tracking logs, and reports unresolved losses to the Operations Coordinator.

Requirements

• High School diploma or GED required. Associate's degree preferred.
• 0-1 years of related work experience required.
• Prior customer service experience.
• Basic familiarity with computers and ability to navigate web-based applications.

Preferred Qualifications

• Previous administrative experience in a healthcare setting.

Skills

• Decision Making: Ability to make decisions based on specific instructions, standard practices, and established procedures with little or no supervision.
• Problem Solving: Ability to address routine, somewhat repetitive problems by following clear directions and identifying opportunities for process improvements.
• Independence of Action: Ability to follow general instructions and procedures; work is monitored by supervisor/manager.
• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with staff, patients, families, and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies, and apply them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve operations by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service in a professional, respectful manner, using active listening and problem-solving skills. Ability to remain calm in stressful situations.

Physical Requirements

Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently. The job is physical in nature, and the employee needs to stand and/or move around through the majority of their shift.

Pay

The pay range for this position is $20.50 - $27.59 per hour. Actual compensation is determined based on factors such as seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, and other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable.

Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) as a condition of employment.