Unit Clerk - Main ED

Summary

Contributes to patient care through the coordination of clerical and hospital functions on assigned patient care or technical unit. Receives admitted patients, initiates patient files, takes action on doctors’ orders, processes discharges, transfers and expirations, and prepares hospital reports. Provides general staff support by assisting with patient scheduling and/or preparation, standard computer inquiries, and other routine tasks. Maintains supply levels for units and reports unit needs for housekeeping, hospitality and maintenance services.

Essential Functions

• Performs receptionist duties for patient care or technical area; receives, initiates, and directs telephone calls and messages.
• Assists visitors, staff, and patients by providing directions to hospital locations or calling for an escort when necessary.
• Participates in quality initiatives.
• Operates a personal computer, calculator, FAX machine, copy machine, scanner and related office machinery.
• Receives and dispatches communications, via phone, intercom, Vocera, fax and mail.
• Receives messages, flowers, newspapers, and other items and notifies appropriate personnel; verifies that patient has not been discharged and returns flower deliveries for discharged patients; delivers or arranges for the delivery of items to patients and appropriate personnel.
• Facilitates radiological procedures in accordance with protocol and assists patients and radiology staff in accordance with established patient care protocols.
• Maintains records of admissions, transfers, discharges, and deaths.
• Schedules appointments, surgeries, lab collections and/or other procedures; notifies patients, patient family, or appropriate departments of dates, times, or any changes.
• Archives and copies image data as requested and transfers images to computer applications.
• Affords assistance with the transport of patients when necessary.
• Affords assistance to clinical staff as needed.

Minimum Qualifications

• Education: High School Diploma or General Education Degree (GED), or an equivalent combination of relevant education and experience.
• Experience: None required, preferred six (6) months of related experience.
• Licenses or Certifications: None required.

Knowledge, Skills, And Abilities:

• Knowledge of appropriate customer service interaction skills as it relateus to greeting and assisting by phone or in person.
• Skill in presenting a professional demeanor when assisting patients, even when they may be at their worst.
• Skill in multi-tasking and setting priorities so the most critical are performed first.
• Skill in reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Skill in completing routine reports and correspondence.
• Skill in listening and accurately interpreting others’ communication or instructions to take appropriate action.
• Skill in speaking effectively before groups of customers or employees of the organization.
• Basic computer familiarity and experience and the ability to operate office equipment, calculator, FAX machine, copy machine, scanner and changing technology in performing assigned duties.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.