Unit Clerk - Emergency Services - Per Diem

Be the organizational heartbeat of patient care. As a Unit Clerk at Guthrie, you'll play a vital role in supporting nurses, physicians, and healthcare teams by ensuring critical information flows smoothly, helping deliver exceptional care to every patient.

About the Organization

Recognized as a Top Healthcare Employer, Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well-being, including:

• Best Places to Work 2025 – Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 – Newsweek
• America's Best-In-State Employers (PA) 2025 – Forbes
• America's Best Employers for Healthcare Professionals 2025 – Forbes
• America's Best Employers for Women 2025 – Forbes

About the Role

Per Diem position responsible for performing secretarial, receptionist, and clerical duties on the nursing units, under the direction and supervision of the nurse in charge and/or the Assistant Director of Nursing.

Requirements

• Excellent telephone and interpersonal communication skills
• Experience working with IDX System, EPIC EHR, and Lab Computer Systems preferred
• Computer skills using Windows-based programs and keyboarding skills
• Knowledge of medical terminology preferred
• Excellent time management skills
• Excellent customer service relations
• Able to organize and handle multiple tasks effectively and consecutively

Responsibilities

• Immediately greets all who approach the unit desk, receives visitors, customers, co-workers in person or on the phone with courtesy using appropriate customer service etiquette
• Uses computer efficiently:
  • Enters labs and other patient care testing into the computer accurately
  • Knowledgeable in tests that require patient to be NPO
  • Patient reports are immediately filed into correct patient chart
  • Ensures that daily patient charges are entered accurately and within established timeframe
• Coordinates all necessary unit maintenance repairs
• Prepares orders and maintains unit supplies
• Orders dietary supplies, late trays, and guest trays as directed by charge nurse
• Flags daily lab work, patient tests, and point-of-care testing
• Maintains confidentiality following all HIPAA guidelines
• Uses the Strive For Five customer service guidelines:
  • Wear name badge
  • Introduces self
  • Escorts patients and visitors
  • Picks up things on the floor
  • Asks “Is there anything else I can do for you?”
• Completes required chart documents
• Assists nurses with clerical duties on the unit
• Answers patient lights/intercom, communicates all patient messages
• Assembles and completes information on patients' charts, stamps all chart documents with addressograph, inserts additional forms as needed on a daily basis
• Is knowledgeable in chart order and prepares discharged charts for medical records
• Performs floor unit clerk duties on uncovered unit
• Makes rounds to Lab and Pharmacy and distributes supplies to each unit if needed
• Runs for STAT medications in Pharmacy
• May be required to float
• Fosters teamwork approach by helping with duties for which you are qualified
• Participates and actively supports performance improvement activities
• Completes mandatory nursing education annually
• Attends department meetings monthly (read minutes of department meeting if unable to attend)
• Displays positive attitude/working relationships toward all internal and external customers
• Willing to accept additional responsibilities and duties related to the operation of the department as permitted
• Schedules benefit time appropriately
• Transcribes physician orders accurately and is knowledgeable in med, lab tests, and physician routine
• Provides timely notification for absence or tardiness (4 hours for 3–11 and 11–7, 1 hour for 7–3)
• Arrives on time at start of scheduled shift and returns promptly after breaks and lunch
• Consistently strives to be an effective and productive member of the department and of the organization
• Maintains a neat and orderly work environment, including but not limited to Nurse’s Station, Utility Rooms, and linen closet
• Functions with autonomy but knows when to ask appropriate questions
• Secures medical records from previous admission
• Incorporates prior DNR documentation in new record
• Must be knowledgeable in the use of computers and fax machines
• Removes discharged and transferred patients from IDX appropriately and timely
• Prepares chart for transfer to another facility and prepares discharge charts
• Incorporates all loose filing, information from bedside chart, and returns record to Medical Records within required time frame
• Ensures that physicians/nurses are aware of all labs before filing

Pay

This position is part of the Collective Bargaining Agreement. The pay range for this position is $17.57–$25.32/hr. based on experience.