Unified Communications (UC) Technician

About the role

VAE, Inc. is a full service IT Infrastructure Solutions Company focused on building, securing and supporting our clients’ mission critical enterprises. We provide a distinctive array of design, integration and implementation services as well as fully managed service offerings. VAE is at the forefront of leveraging multi-tenant capable technologies and shared IT services to create secure, reliable and cost-effective end-to-end services and solutions. We deliver exceptional infrastructure solutions with extremely talented employees using a client-focused partnering approach.

Responsibilities

• Assist with site surveys to support comprehensive system design planning
• Support installation and testing of VoIP systems
• Support migration, installation, and de-installation of voice and network systems
• Perform integration and acceptance testing
• Deploy and troubleshoot VoIP handsets
• Rack voice gateways
• Transition cross-connects to new termination blocks
• Telecommunications & Cabling Duties:
• Establish voice and data networks by running, pulling, terminating, and splicing cables
• Mount and install backboards, cross-connects, racks, patch panels, fiber optic hardware, and related equipment
• Install grounding for racks, equipment, and cabling as required
• Complete IDC connections (e.g., terminating copper cabling)
• Perform cable testing (continuity testing for horizontal and riser cables)
• Troubleshoot opens, crosses, shorts, and transposed pairs
• Use tone sets to identify active voice and data circuits
• Label and document network infrastructure, routing equipment, and configuration diagrams

Qualifications

• Active Secret Security Clearance
• 1–5 years of relevant experience
• Experience supporting VoIP and enterprise voice systems
• Familiarity with networking principles and fundamentals
• Knowledge of ISP/OSP cabling, including:
  • DSX patch panels
  • Main Distribution Frames (MDF) for analog lines
  • Fiber and copper patch panels
  • Copper and fiber telecom color codes
• Familiarity with BICSI standards for telecommunications infrastructure planning and design
• Working knowledge of power distribution systems (AC, DC, UPS)

Location: Sierra Vista, AZ 85613 US (Primary)

Job type: Full-time

Clearance level: Secret