Unified Communications Engineer

About the role

Join our team as a Unified Communications Engineer at INTEGRIS Health in Oklahoma City, OK. INTEGRIS Health, Oklahoma's largest not‑for‑profit health system, seeks a dedicated caregiver to partner with people to live healthier lives. The Infrastructure Engineer role requires a mid‑level understanding of many IT infrastructure components and how they work together to enable end‑user applications and support services. Engineers are encouraged to develop moderate depth across multiple disciplines, support senior staff with implementation, automation, and maintenance, and provide feedback, recommendations, and as‑built documentation throughout the infrastructure life‑cycle.

Responsibilities

• Serve as an escalation point for Tier 2 Operations team members, handling tickets and creating or modifying knowledge‑base articles.
• Install and configure systems according to design specifications.
• Assist with analysis, troubleshooting, repairing, and performance tuning of complex systems and hardware components.
• Support the ITIL Service Transition process, ensuring new and modified services are documented and Operations personnel are informed and trained.
• Support testing and evaluation of technologies under review.
• Plan, document, and implement software patches and upgrades for infrastructure components.
• Actively monitor the environment, assign problem tickets and incidents, and schedule reviews to determine support needs for existing and new systems.
• Provide technical support and 24 × 7 incident response.
• Assist with root‑cause analysis on failures resulting in downtime or performance outside of SLA tolerances.
• Assist with the development and ongoing support of annual infrastructure performance and capacity reports.
• Report to the department Manager or Director.

Qualifications

• Bachelor’s degree or 2 years of relevant experience in a related field (required).
• Previous work experience with an infrastructure specialization.
• Intermediate‑level certification (e.g., RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or equivalent experience (4 years can substitute certification).
• Intermediate‑level storage certification preferred.
• ITIL certification to be obtained within 6 months of hire.
• Effective verbal and written communication skills in English.

Skills

• Previous experience with mobile telecommunications provisioning and troubleshooting.
• Experience with syslog and call detail records.
• Familiarity with telecommunications alarm‑management platforms and remote monitoring.
• Knowledge of Ethernet, Internet Protocol, routing, and Quality of Service (QoS) concepts.

Benefits

• Front‑loaded paid time off (PTO).
• Medical benefits through the extensive INTEGRIS Health network.
• Financial assistance for continued education.
• 24 × 7 mental health support.
• Additional caregiver support programs.