Unified Communications Analyst

About the role

The Unified Communications Analyst provides day to day support of over 5600 mobile devices in the organization. This includes device configuration, end user setup and troubleshooting, management/setup of policies and configurations in MDM, labeling and completing requests for shipments to MLH facilities.

Responsibilities

• Provides day to day mobile device management support to departments and end users.
• Places orders for mobile devices as needed.
• Creates/modifies Mobile Device Management policies and configurations based on application requirements.
• Configures new/replacement devices.
• Supports Microsoft Teams platform, including but not limited to new MS Teams requests.
• Performs other duties as assigned.

Requirements

• Required - Associates Degree in Information Technology
• Preferred - High School Diploma or Equivalent
• Telecommunications 1-3 years of work experience
• Ability to access a situation, troubleshoot based on need and solve the problem or complete requested task.
• Knowledge and proficient experience utilizing Office 365 products, including Excel, Word, and Outlook.
• Ability to provide administrative support including but not limited to receiving orders, shipping orders. Includes use of existing ticketing system.
• Overall knowledge of how to operate mobile equipment.
• Ability to effectively communicate with end users via phone, email or any other communications platform (ex. MS Teams).

Qualifications

• Ability to understand complex verbal and written communications, and respond verbally or in writing as appropriate.
• Ability to interpret equipment status indicators to determine appropriate operating condition.
• Ability to read and understand technical manuals and other documentation to determine correct action, safety precautions, and other conditions of proper hardware and software operation.
• Ability to work varying hours due to the accessibility of individuals or equipment involved in different projects, the need to minimize system downtime or Customer interruption, or to recover from hardware or software failures.
• Ability to occasionally lift and/or move equipment up to 25 pounds without assistance. Must occasionally lift and/or move equipment up to 40 pounds with assistance.
• Ability to occasionally crouch, kneel, bend and/or crawl to access, inspect, connect, position or perform other operations on equipment.
• Some locations, such as Customer or equipment locations, may present very close quarters.
• Ability to occasionally use small hand tools and be able to manipulate small equipment components such as screws, nuts, or other fastening devices as usually found on computer equipment.
• Subject to regular periods of repetitive hand motion in the operation of computer terminals and other equipment.

Skills

• Ability to access a situation, troubleshoot based on need and solve the problem or complete requested task.
• Knowledge and proficient experience utilizing Office 365 products, including Excel, Word, and Outlook.
• Ability to provide administrative support including but not limited to receiving orders, shipping orders. Includes use of existing ticketing system.
• Overall knowledge of how to operate mobile equipment.
• Ability to effectively communicate with end users via phone, email or any other communications platform (ex. MS Teams).

Benefits

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Pay

N/A

Schedule

N/A