Unemployment Insurance Senior Specialist

About the Role

This position is for an Unemployment Insurance Senior Specialist in the Contribution Section. It is a permanent, classified role based at one of our three Ohio locations. Candidates should be aware that training may take place in Columbus, and the position may be included in a rotation at the Integrity Drive work location.

Responsibilities

• Communicate regularly with coworkers, employers, and third-party representatives by phone, email, written correspondence, and occasional in-person interaction.
• Review completed work from Tax Specialists and Examiners for accuracy and compliance with procedures.
• Assist in training new staff and help maintain updated training materials.
• Complete production reports on time.
• Participate in team meetings, training sessions, and group discussions.

Recommended Skills

• Handle employer and sensitive inquiries across all levels of the organization.
• Create and review written procedures.
• Manage multiple tasks and priorities simultaneously.
• Communicate professionally in-person, by phone, email, and through Microsoft Teams.
• Use computer programs including Microsoft Teams, Outlook, Word, and Excel.
• Follow established procedures and instructions.
• Demonstrate strong organizational skills and flexibility with changing priorities.
• Show advanced knowledge of Unemployment Insurance (UI) tax laws, employer liability, wage reporting, tax rate assignments, and compliance processes.

Qualifications

At minimum, the candidate must meet one of the following options:

• Option 1:
  • 24 months experience as an Unemployment Insurance Specialist, 16753
  • AND 6 months training or 6 months experience in utilizing unemployment compensation automated systems.
• Option 2:
  • 36 months experience in interpreting and applying program eligibility and/or liability (e.g., unemployment compensation; workers compensation; human services; or income tax) law
  • AND 12 months experience or 12 months training in developing correspondence
  • AND 12 months training or 12 months experience in providing technical assistance
  • AND 24 months training or 24 months experience in customer contact (i.e., telephone and/or face-to-face) for purposes of problem solving
  • AND 24 months training or 24 months experience in operation of a personal computer in a MS Windows environment
  • AND 6 months training or 6 months experience in utilizing unemployment compensation automated systems.
• Option 3:
  • Completion of undergraduate coursework in business administration, public administration, human services, or social sciences
  • AND 12 months experience in interpreting, applying, and making decisions for program eligibility and/or liability (e.g., unemployment insurance, workers compensation, income tax, debt collection)
  • AND 12 months training or 12 months experience in developing correspondence
  • AND 12 months training or 12 months experience in providing technical assistance
  • AND 24 months training or 24 months experience in customer contact (i.e., telephone, face-to-face, and/or electronic communication) for purposes of problem solving
  • AND 24 months training or 24 months experience in operation of a personal computer
  • AND 6 months training or 6 months experience in utilizing unemployment insurance automated systems.
• Option 4: The equivalent of the Minimum Class Qualifications for Employment noted above.

Schedule

• Type: Full-time
• Hours: Standard workdays are Monday through Friday, between 8:00 a.m. - 5:00 p.m.

Location

This position will be headquartered in an ODJFS Facility in one of the following cities: Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

• Rhodes State Office Tower - 30 E. Broad Street, Columbus, OH 43215
• Akron - 172 S. Broadway Street, Akron, OH 44308
• Dayton - 6680 Poe Avenue, Dayton, OH 45414

Occasional travel within the state of Ohio is required.

Pay

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 32. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $31.47 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year.

Pay Range 32 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Hourly $31.47 $32.84 $34.53 $36.20 $38.01 $39.86 $41.81 $43.90 $46.08 Annual $65,458 $68,307 $71,822 $75,296 $79,061 $82,909 $86,965 $91,312 $95,846 Months of Employment At Hire 6 Months 18 Months 30 Months 42 Months 54 Months 66 Months 78 Months 90 Months