Unemployment Compensation Tax Technician - Employer Account Services

About the Role

This position with the Office of Unemployment Compensation Tax Services (OUCTS) offers a chance to make a real difference for employers across Pennsylvania. It provides an opportunity to build strong analytical skills and gain expertise in managing complex account issues. The work supports the smooth function of state programs and is engaging and meaningful. Join the Central Operations Division (COD), Employer Account Services (EAS) team, which values growth and dedication.

Responsibilities

• Account Management: Review employer account information and take action to maintain accurate records.
• Experience Rating Work: Apply experience rating rules by examining data and calculating applicable rates.
• Issue Resolution: Research account discrepancies and recommend adjustments or further investigation.
• Customer Support: Respond to employer inquiries by researching issues and preparing clear written guidance.
• Process Improvement: Provide feedback that supports improvements to business processes and practices.
• Team Collaboration: Participate in meetings, training sessions, and special projects as assigned.

Schedule

• Full-time employment.
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch. Work hours may vary based on operational needs.
• Telework: Opportunity to work from home (telework) part-time, up to 3 days per week. Requires a securely configured high-speed internet connection and an approved location inside Pennsylvania. If unable to telework, reporting to the headquarters office in Harrisburg is an option. The ability to telework is subject to change at any time.

Requirements

Minimum Experience and Training

• Successful completion of the Unemployment Compensation Tax Technician Trainee program (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of experience in maintaining financial records, bookkeeping, tax preparation, or clerical accounting; or
• An equivalent combination of experience and training.

Other Requirements

• Must meet the PA residency requirement.
• Must be able to perform essential job functions.

Legal Requirements

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075), requiring an enhanced background check prior to beginning employment.
• Under Pub 1075, acceptance of a conditional offer of employment requires submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.