Unemployment Claims Associate

About the role

Vensure Employer Solutions is a leading provider of HR technology and services, serving over 95,000 businesses annually with a focus on streamlining operations and employee benefits. This position is part of a dynamic team committed to helping businesses and their employees navigate employment challenges.

Responsibilities

• Manage and respond to assigned unemployment claims within required deadlines.
• Collaborate with designated client contacts on matters related to unemployment claims.
• Communicate with internal teams to address unemployment-related issues and ensure client satisfaction.
• Provide guidance to clients on best practices for unemployment claim responses, emphasizing integrity and compliance.
• Respond to inquiries from state agencies promptly and professionally.
• Participate in the unemployment call queue, striving for single-call resolution to meet organizational goals.
• Maintain accuracy in client data within unemployment tracking software.
• Create and assign tasks for unemployment POA (Power of Attorney) administration when necessary.

Requirements

• A high school diploma or equivalent combination of experience, skills, education.
• Prior work experience in an office environment is preferred but not required.
• Demonstrated ability to learn multiple HRIS (Human Resources Information System) platforms and vendor partner platforms.
• Knowledge of Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint).
• Experience with Adobe Acrobat, HRIS, and CRM systems is preferred.

Qualifications

• A strong drive to deliver exceptional client support.
• A flexible, positive attitude, and a dedicated team player.
• Strong organizational skills and attention to detail.
• Ability to communicate clearly, concisely, and proactively, both verbally and in writing.
• Ability to learn and adapt to new technologies and systems.
• Positive outlook and dedication to teamwork.

Skills

• Excellent communication skills.
• Attention to detail.
• Organizational skills.
• Problem-solving abilities.
• Customer service orientation.

Benefits

• Flexible work schedule.
• Competitive compensation package.
• Professional development opportunities.
• Health and wellness programs.
• Employee recognition and rewards.

Pay

The salary range for this position is $40,000 - $60,000 annually, commensurate with experience.

Schedule

This is a full-time position with a standard 40-hour workweek.

Company Culture

We are a proud work-from-office company. Our global team works together in a dynamic, supportive environment, fostering collaboration and innovation.

Company Overview

Vensure Employer Solutions is a leader in HR technology and services, serving over 95,000 businesses annually. We provide comprehensive solutions including HR/HCM technology, managed services, and global BPO. Our headquarters is in Chandler, Arizona, and we strive to help businesses and their employees thrive through custom strategies.

Equal Opportunity Employer

Vensure Employer Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic.