Underwriting Technician, Primary Retail Casualty

About Us

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty, and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work.

About the Role

Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for an entry-level Claims Operations Analyst. This position may handle a variety of claims support functions, including first notice intake and data capture of Property & Casualty line commercial claims. This is a visible and interactive role with claim examiners, business partners, and external customers.

With expansion, other functional responsibilities involving different insurance lines of business or operational work such as reporting, compliance, quality assurance, report analysis, or projects may be assigned. Our culture provides opportunities for advancement into other types of roles within the organization with appropriate experience, development, and willingness.

Our office is in the Sandy Springs/Dunwoody area of metro Atlanta. The candidate should reside in the Atlanta area and be within commuting distance of our office.

Responsibilities

• Evaluate, review, and analyze policies compared to new claim loss reports to determine claim type and appropriate policy coverage provisions; decision-making for correct coding and claims handler assignments as well as responses to brokers, insureds, and third-party administrators (TPA).
• Understand key insurance concepts regarding policy coverages, deductibles, and their impact on claim submissions processing.
• Acknowledge claims to insureds, brokers, and TPAs in a professional, accurate, and timely manner according to account-specific guidelines.
• Focus on processing incoming work items within established turn-around times with high quality and accurate claim coding.
• Contribute to process efficiencies by providing input from learned procedures and team interactions.
• Learn, understand, and utilize technology for work processing in a changing and evolving environment.
• Process other claim support tasks in support of claim handler adjusting processes as experience is achieved.

Qualifications and Skills

• Strong interpersonal and relationship skills; ability to work in a team environment.
• Strong analytical, critical thinking, and problem-solving skills, and demonstrated attention to detail.
• Excellent organization and time management skills; ability to prioritize and manage multiple responsibilities and workflows.
• Demonstrated integrity, passion for excellence, and collaboration across functions.
• Strong computer and mathematical skills, and basic bookkeeping.
• Strong, inquisitive learning skills; flexible and adaptable to a changing environment.
• Strong communication skills and ability to interact professionally with a diverse group of individuals and teams.
• Proficient working knowledge of Microsoft products, including Excel.

Additional advantageous skills (not required):

• Working knowledge and understanding of commercial policy coverages and structure.
• Familiarity with primary, excess, and underlying policy coverages.
• Experience in commercial claims, Property, Casualty, Marine, Small Business, and Executive and Professional lines.
• Experience in commercial insurance, any combination of claims, underwriting, or education.
• GA Adjuster license.

Benefits

• Comprehensive Health, Dental, and Vision benefits.
• Disability Insurance (both short-term and long-term).
• Life Insurance (for you and your family).
• Accidental Death & Dismemberment Insurance (for you and your family).
• Flexible Spending Accounts.
• Health Reimbursement Account.
• Employee Assistance Program.
• Retirement Savings 401(k) Plan with Company Match.
• Generous holiday and Paid Time Off.
• Tuition Reimbursement.
• Paid Parental Leave.

Pay

The base salary range for this position is from $50,000 – $55,000 along with annual bonus eligibility.