Underwriting Technician

About the role

The future is bright for the Porch Group, and we’d love for you to be a part of it as our Underwriter Technician. An Underwriting Technician provides high-level support to the underwriting team. Under general supervision, they are responsible for the timely and accurate processing of low-complexity quotes, endorsements, inspections, renewals, reinstatements, cancellations, underwriting claim referrals, and agent/insured correspondence. They are responsible for making decisions that adhere to the company’s underwriting criteria and support organizational growth and profit objectives.

Responsibilities

• Perform a combination of duties in accordance with departmental guidelines; these are both routine and non-routine tasks
• While this person will work with guidance, they will have the ability to work within designated authority and following established procedures, routinely select and evaluate the least complex risks
• Maintain an understanding of state guidelines and state-specific forms. Upon request from underwriters, may review underwriting requirements and recommend acceptance or denial utilizing standardized procedures
• Provide assistance and/or training to other Underwriting Technicians
• Use research and analysis to develop practical underwriting solutions consistent with organizational objectives
• Evaluate basic risk characteristics and analyze historical and potential account performance to make sound decisions
• Maintain a basic understanding of personal lines products, coverages, and eligibility
• Aid Underwriters by communicating with agencies on routine matters
• Aid in supporting carrier book rolls
• Identify and analyze accounts and make sound underwriting decisions within assigned authority
• Make efficient and accurate decisions to meet department service standards
• Execute policies and procedures within the assigned authority level
• Consistently demonstrate our customer experience standards by responding promptly, maintaining a positive attitude, building rapport, showing empathy, and representing Porch Values
• Recommend solutions to assigned Underwriters for risks outside authority level
• Perform special projects and other duties as assigned

Requirements

• 3+ years' work experience, including some experience in Insurance
• A Bachelor’s degree or equivalent experience
• Knowledge of policy processing procedures and documentation
• Basic knowledge of applicable insurance products
• Proven team member with strong collaboration skills
• Demonstrated experience in exceeding co-worker or customer experience standards, including prompt responses, positive attitude, rapport building, empathy and representation of Porch values
• Demonstrated competency in performing non-routine tasks while following established procedures and guidelines
• Ability to multitask and solve problems effectively
• Strong oral and written communication skills
• Effective time-management skills
• Self-motivated with a desire to succeed
• Ability to adapt quickly and positively to changes
• Ability to work autonomously with minimal oversight
• Understanding and adherence to compliance and regulatory requirements
• Willingness to perform special projects and other duties as assigned
• Preferred: 6+ months of underwriting experience
• Basic understanding of personal lines products, coverages, and eligibility requirements
• Knowledge of underwriting requirements and some experience in making recommendations for Underwriters to make acceptance or denial using standardized procedures
• Experience supporting carrier book rolls

Qualifications

• Proficiency with Microsoft Office Suite

Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Attention to detail and accuracy
• Ability to prioritize and manage multiple tasks
• Knowledge of insurance products and underwriting principles

Benefits

• Comprehensive health, financial wellness, and wellbeing benefits
• 401(k) retirement savings plan
• Dependent care flexible spending account (DC FSA)
• Transportation savings account options
• Employee Assistance Program (EAP)
• Identity theft protection
• Travel assistance
• Will preparation
• Discounts programs

Pay

Pay Range: $25.97 - $34.62 hourly

Schedule

Remote Work

What’s Next?

Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews.