Underwriting Technician

About the role

OMS National Insurance Co. is dedicated to serving and protecting oral and maxillofacial surgeons and dental professionals nationwide. The Underwriting Technician handles external and internal client inquiries and provides support to underwriters with the new business, endorsement, and renewal processes.

Responsibilities

• New Business:
  • Reviews and issues submissions and refers submissions beyond authority level to underwriter
  • Requests pertinent underwriting file documents and follows up with agents and insureds
  • Follows new business processing timeframes
• Endorsements and Renewals:
  • Assists underwriters in processing endorsements and renewals within established timeframes
  • Requests pertinent underwriting file documents and renewal information and follows up with agents and insureds
• Customer service for policyholders and agents:
  • Warmly and sincerely receives incoming phone and e-mail inquiries
  • Documents and researches all requests
  • Coordinates with underwriters to update policyholder status and initiate policy changes
  • Follows up with all parties to provide timely, accurate resolution
  • Strives to resolve requests the day received
• General duties:
  • Indexes incoming mail through ImageRight
  • Supports the application set-up process
  • Accurately maintains policyholder information and documents policyholder communication
  • Contributes to departmental initiatives and projects

Qualifications

• College degree preferred; will consider a combination of education and related experience
• Five years of related experience
• Microsoft Office Suite proficiency with emphasis on Word, Excel, and PowerPoint
• Experience with PAC, ImageRight, or similar policy administration software a plus

Competencies

• Excellent verbal and written communication skills, with strong interpersonal skills to interact effectively with insureds, agents, underwriters, and management
• Solid listening skills, a professional and courteous manner, and the ability to build strong working relationships across the organization
• Strong organizational skills, with the ability to independently manage priorities, meet deadlines, and work well under pressure
• Creative problem-solver who responds quickly to requests and easily adapts to shifting priorities and company needs
• Collaborative team player committed to achieving organizational and departmental goals

Physical demands

• Occasionally (several times a week) lifts, carries, or otherwise moves and positions objects weighing up to 10 pounds while fulfilling responsibilities
• Frequently sits for long periods of time

Work environment

Performs work in an office environment (hybrid opportunity at manager's discretion)

Pay

$50,000 to $65,000

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Short and Long-term disability
• Life Insurance
• Employee Assistance Program
• Free onsite fitness center membership
• Long-term incentive plan
• Educational Assistance and rewards program
• Paid Time Off
• Paid Holidays
• Paid parental leave