Underwriting Technical Manager - Workers' Compensation (Remote)
About the role
MEM Insurance is seeking a collaborative and forward-thinking Underwriting Technical Manager to join their team. The ideal candidate blends deep underwriting subject-matter expertise with operational leadership, designing and maintaining systems, ensuring compliance, optimizing workflows, and strengthening underwriting quality across the organization.
Responsibilities
Lead MEM’s Underwriting Quality Assurance program, analyzing results to identify trends, risks, and training needs.
Develop and maintain QA methodologies, standards, and reporting that align with underwriting guidelines and compliance expectations.
Provide oversight and direction on quality trends and corrective actions that strengthen consistency and performance.
Lead development and delivery of underwriting training; serve as a technical expert and resource on complex issues.
Maintain underwriting guidelines, manuals, procedures, and authority statements.
Provide leadership to the Underwriting System Support Staff, ensuring efficient day-to-day operations.
Partner with IT to evaluate, plan, and implement system enhancements and issue resolutions that improve efficiency and eliminate redundant work.
Lead or support cross-functional projects that advance process and technology improvements.
Identify emerging system or operational issues and collaborate with business partners to develop effective solutions.
Serve as a high-level technical underwriting authority, evaluating and approving complex or high-value accounts within assigned authority.
Administer and oversee NCCI and proprietary rules, rates, and forms for Workers Compensation.
Draft proprietary endorsements and coverage language; maintain manuals, policy forms, and statistical coding.
Analyze exposures, inspection reports, financials, and risk characteristics to determine coverage and pricing.
Review premium, loss, and performance trends to support profitable growth and participate in rate review analyses.
Monitor, evaluate, and communicate impacts of legislative or regulatory changes on underwriting practices.
Partner with Legal and Compliance to ensure regulatory alignment and timely adoption of new requirements.
Support the placement of facultative reinsurance and coordinate related reviews and documentation.
Represent underwriting in enterprise initiatives, including rate reviews, state filing reviews, and cross-functional process improvements.
Assist in developing and executing strategic objectives with long-term impact on underwriting performance.
Lead initiatives to streamline workflows, reduce administrative burdens, and improve underwriting agility.
Provide coaching and mentorship to underwriters and leaders on complex accounts and technical matters.
Create communication strategies that effectively share updates, changes, and outcomes with stakeholders.
Foster an innovative, inclusive culture that embraces diversity, collaboration, and continuous improvement.
Lead MEM’s responses to NCCI inspection reports.
Provide analytical and administrative support for ad hoc reviews, research, and operational analysis.
Lead special projects that enhance underwriting performance and operational excellence.
Qualifications
Education: Bachelor’s degree in Business Administration, Insurance, Finance, or a closely related field, or an equivalent combination of education and experience.
Designations: CPCU preferred.
Experience: 7+ years of Commercial Lines underwriting experience, including workers’ compensation, with increasing responsibility. 1–2 years of leadership experience (formal or informal) preferred.