Underwriting Support Technician (hybrid)

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected. Utica National is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier. Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte. We sell our products through more than 2,200 independent insurance agents around the country, as we have since 1991, and are the second-largest insurer of Agents’ Errors and Omissions (E&O) business in the United States.

About the role

The Underwriting Support Specialist prepares and processes new business, renewal, and quote-related tasks while ensuring accuracy and adherence to workflow standards. They coordinate information across multiple systems, manage high-volume email queues, perform document handling and quality checks, and serve as a key communication point for underwriters and agents. This role supports efficient underwriting operations by maintaining accurate documentation, resolving exceptions, and meeting service-level requirements.

Responsibilities

• Secure, complete, and summarize preparatory underwriting tasks for quotes, new policies, and renewal policies in accordance with corporate workflow.
• Process new and renewal prepping requests within authority.
• Serve as a contact for underwriting and agents on communication related to new and renewal prepping and PIC tasks.
• Coordinate information using the OnBase, COMPRO, and Mainframe systems for new business applications, policy change requests, and E&O incoming documents, completing work accurately and meeting assigned SLAs.
• Pull Workers' Compensation reports for applicable states and transfer to OnBase.
• Monitor, import, and complete all necessary actions on incoming emails from all boxes including: Webcld, Webpld, Amendcld, EO.Apps, Underwriting Decisions, and PIC.Requests.
• Review Webcld applications to determine incoming Lines of Business, complete quality control of new input via inquiry to detect errors and duplicate submissions, and contact underwriters or agents as needed.
• Compile, complete, and submit reports and documents as required.
• Perform document separation and indexing.
• Monitor OnBase Exception Queues.
• Complete tasks including, but not limited to, Right Fax, Single 2, 3, 4, 6’s, Certificates, Regulatory Documents, and E&O Scanned.
• Maintain a strong customer service commitment by interacting with Profit Centers, Supervisory Staff, Home Office, co-workers, and agents in support of efficient and effective work processes.
• Demonstrate awareness and understanding of incoming email cyber security concerns and necessary reporting.
• Assist with special project work as needed.
• Perform other duties as assigned.
• Conform with all corporate policies and procedures.

Requirements

• Associate's Degree preferred.
• 2-4 years of insurance background preferred.

Pay

$20.40 - $24.00 per hour. The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan (includes annual Company financial contribution and discretionary Profit Sharing contribution based on annual company financial results)
• Health Savings Account (HSA)
• Flexible Spending Accounts
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits: Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal Insurance Discount

Schedule

This is a full-time hourly, non-exempt (overtime eligible) position.