Underwriter CL - Associate (P&C)

The Underwriter CL - Associate (P&C) role is based in the United States and involves supporting the servicing of Property & Casualty commercial insurance policies. Key responsibilities include:

1. Handling inbound calls and requests from insured clients and agents.
2. Reviewing policy documents for accuracy, processing renewals, cancellations, billing inquiries, and policy updates in internal systems.
3. Collaborating with underwriters and internal teams to ensure timely policy binding, renewals, and accurate account setup.
4. Maintaining FNOL/FNOS and renewal-related tasks, ensuring proper documentation and workflow tracking.
5. Maintaining ongoing follow-up on outstanding items, ensuring timely resolution and strong service standards.
6. Providing clear communication and updates to clients regarding policy status, billing, and service requests.
7. Serving as a trusted point of contact for inquiries related to commercial insurance policies.

Requirements include:

• 3-5 years of experience in Property & Casualty (P&C) insurance, preferably in commercial lines servicing or underwriting support.
• Associate or bachelor’s degree in business or related field preferred, or equivalent relevant experience.
• Strong understanding of insurance policy structures, renewals, billing processes, and client servicing workflows.
• Experience working in a call center or high-volume customer service environment is a plus.
• Excellent written and verbal communication skills with the ability to explain technical insurance details clearly.
• Strong organizational skills with the ability to manage multiple tasks and maintain accurate follow-through.
• Proficiency with standard business and communication tools (email, browsers, Teams, etc.).
• Bilingual (English/Spanish) is a plus.

Benefits offered include:

• Competitive salary with annual compensation aligned to experience.
• Comprehensive benefits package including medical, dental, vision, life, and pet insurance.
• 401(k) retirement plan with employer matching.
• Paid time off, holidays, personal days, and paid parental leave.
• Employee wellness and mental health support programs.
• Tuition reimbursement and professional development opportunities.
• Flexible remote work options within eligible U.S. locations.
• Additional perks including referral bonuses, commuter benefits, and charitable matching programs.