Undergraduate Admissions Evaluator

About the role

The Enrollment Services Department supports the academic mission of the University and collaboratively works with the campus and external community to enhance student success. Under the general supervision of the Executive Director, Office of Undergraduate Admissions, and receiving work lead direction from the Lead, Undergraduate Admissions and Evaluations, the Undergraduate Admissions Evaluator performs complex student services professional work within a centralized admissions environment to determine student applicants’ admissibility to the university by following CSU regulations, policies and procedures.

Responsibilities

• Evaluate and process applications for admission for first-year and transfer applicants
• Review and analyze transcripts and academic records to determine transfer credit eligibility
• Interpret and apply CSU and SJSU admissions policies, procedures, and regulations
• Advise students, parents, and campus partners on admissions and enrollment processes
• Support application cycles, ensuring timely processing and adherence to established timelines
• Maintain accuracy in student records and data management systems, including PeopleSoft (CMS)
• Absorb and respond to complex admissions inquiries
• Collaborate with Enrollment Services and campus departments to enhance service delivery and process improvement
• Participate in office, departmental, and team meetings to stay current on policy updates and procedural changes

Requirements

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field
• Two (2) years of professional experience in one of the student services program areas or in a related field

Qualifications

• Bachelor’s degree in a related field
• Master’s degree in a job-related field may be substituted for one year of professional experience

Skills

• Effective communication with constituents in a professional and respectful manner
• Working knowledge of methods, procedures, practices, and activities of program area
• English grammar, business writing, punctuation, spelling, and arithmetic
• General working knowledge of office and Enrollment Services methods, procedures, practices, and activities
• Timely and accurate responses, managing multiple priorities, and tracking decisions
• Reasoning logically and analyzing data to make informed decisions
• Maintaining confidentiality and handling sensitive communications with students, parents, staff, faculty, and external agencies
• Identifying problems and finding resolutions in an efficient manner
• Interpreting and applying program rules and regulations
• Collecting, compiling, analyzing, and evaluating data and making verbal or written presentations based on these data
• Advising students individually and in groups on routine matters where required
• Working knowledge of technology and software applications such as word processing, spreadsheets, database management, and communication tools
• Performing accurately in a detail-oriented environment
• Planning and executing multiple work priorities, organizing and planning work and projects
• Handling multiple work priorities, organizing and planning work and projects
• Identifying conflict, problem solving, and resolving student problems and concerns in the most efficient manner possible
• Planning, organizing, and implementing small and large-scale events to promote a welcoming and inclusive environment for nonresident students

Benefits

Compensation Classification: Student Service Professional II
Anticipated Hiring Range: $5,083/month - $5,146/month
CSU Salary Range: $5,083/month - $7,228/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.