Unarmed Public Safety Officer - Carolinas Medical Center PRN

Responsibilities

• Provides security services with a customer‑service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service‑oriented appearance and demeanor; remains alert, observant, and ethical.
• Complies with and enforces all safety and security rules and regulations; maintains department uniform and equipment in good repair.
• Performs routine interior and exterior patrols to ensure safety and security, including inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches.
• Assists team members, patients, and visitors by providing information, directions, and physical help; ensures traffic control, monitors conduct of visitors, and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence; responds to service calls such as combative or threatening patients, visitors, or team‑member incidents.
• Serves as a primary resource for de‑escalation, utilizing use of force when necessary (e.g., conducted electrical weapon, handcuffing).
• Plans, prevents, practices, and responds to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports; addresses and escalates complaints to the appropriate leader with supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units; delivers security awareness education to team members.
• Liaises with federal, state, and local law‑enforcement and first‑responder agencies; coordinates, briefs, and monitors every law‑enforcement prisoner‑patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current department training standards in radio communications, verbal de‑escalation, hemorrhage control (“STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g., TASER), and any department‑issued equipment or requirements identified in the training academy and Annual Training Plan.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assistance, and vehicular assistance.

Licensure, Registration, and Certification

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) – must be obtained within two years of appointment.
• Valid driver’s license issued by the Division of Motor Vehicles.
• For Illinois teammates: completion of the State of Illinois 20‑hour Basic Security Officer course and a Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certification in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.

Education

High school graduate or GED.

Experience

Typically requires 1 year of experience in security, related public safety, or customer service that includes responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates, and/or property.

Knowledge, Skills, and Abilities

• Above‑average emotional intelligence with empathetic and compassionate responses to teammate, visitor, and patient incidents.
• Commitment to patient‑centered safety practices and collaborative work with medical staff and external law‑enforcement as appropriate.
• Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment.
• Ability to interact with peers positively, create innovative solutions through collaborative relationships, and function in a talent‑maximizing, respectful workplace.
• Successful completion of background investigation, drug screen, pre‑placement physical post‑offer, and pre‑employment requirements.

Physical Requirements and Working Conditions

• Must sit, stand, walk, and drive throughout the workday; lift up to 35 lb occasionally and push/pull with 35 lb of force.
• Vision: 20/20 in both eyes or correctable to 20/20 with corrective lenses.
• Potential exposure to mechanical, electrical, chemical, explosive, and radiation hazards; protective clothing must be worn as necessary.
• Operate all equipment necessary to perform the job.
• Frequent exposure to aggressive behavior and emotionally charged situations; must handle personal stress and possible violence.
• Physically fit to walk all areas of the facilities and grounds, restrain individuals when needed, and assist clinical teammates with lifting patients of all sizes.

Preferred Knowledge, Skills, and Abilities

• Behavioral Threat Assessment knowledge.
• Use of Force Review experience.
• Crime‑through‑environmental‑design awareness.
• Ability to present material and facilitate meetings.

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