Unarmed Public Safety Officer - Behavioral Health Davidson FT Nights

Full time, benefits eligible position with a 40-hour work week. This role is eligible for a sign-on bonus based on eligibility. Schedule includes 12-hour shifts (7p-7a) with rotating weekends.

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion in challenging circumstances while adhering to policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members through a professional, approachable, and service-oriented appearance and demeanor.
• Remains alert, observant, and ethical, complying with and enforcing all safety and security rules and regulations.
• Maintains Department uniform and equipment in good repair.
• Performs routine interior and exterior patrols to ensure safety and security, including inspections for vulnerabilities, hazards, fire conditions, audits of Interim Life Safety Measures, patient valuables management, and contraband searches.
• Assists team members, patients, and visitors by providing information, directions, and physical help; ensures traffic control and monitors visitor conduct.
• Prevents, responds to, and investigates workplace violence; responds to service calls involving combative or threatening patients, visitors, or team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g., conducted electrical weapon (CEW), handcuffing).
• Plans, prevents, practices, and responds to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations, physically intervening as trained to prevent injury.
• Investigates incidents on Advocate Health property and completes timely, accurate reports; addresses and escalates complaints appropriately.
• Performs liaison rounding duties to cultivate partnerships with all departments and units; delivers security awareness education to team members.
• Liaises with federal, state, and local law enforcement and first responder agencies; coordinates and monitors law enforcement prisoner patient guards to ensure policy compliance.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g., “STOP the BLEED”), CPR, application of clinical restraints, and conducted energy weapon (e.g., TASER).
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

Requirements

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained within two years of appointment (recertification not required).
• For North Carolina teammates: Unarmed Guard License issued by NC Protective Services must be obtained within 1 year and maintained through training and competency assessments.
• Stop the Bleed Certification must be obtained within 1 year of hire date.
• Valid driver’s license issued by the Division of Motor Vehicle.
• Firearm Owners Identification (FOID) Card issued by the Illinois State Police or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certified in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.
• High school graduate or GED.
• Typically requires 1 year of experience in security, related public safety, or customer service, including responding to emergent situations and resolving potential risks.

Skills & Abilities

• Above-average emotional intelligence, including empathetic and compassionate responses to incidents involving teammates, visitors, and patients.
• Ability to function in a collaborative, respectful, and kind work environment.
• Daily commitment to patient-centered safety practices.
• Ability to collaborate with medical staff and external law enforcement.
• Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment.
• Ability to interact with peers positively and create innovative solutions through collaborative relationships.
• Must pass background investigation, drug screen, pre-placement physical post-offer, and periodic assessments thereafter.
• Illinois team members must complete the State of Illinois 20-hour Basic Security Officer course.
• Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor, even with verbally aggressive individuals.
• Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
• Strong verbal and written communication skills.
• Ability to use a computer for documentation (e.g., Microsoft Word, Excel, web navigation, and database entry).
• Ability to defend self and/or others in physical confrontations when de-escalation fails, including restraining non-compliant individuals.
• Ability to communicate effectively via radio and telephone with clear diction.

Physical Requirements & Working Conditions

• Must sit, stand, walk, and drive throughout the workday; occasional lifting up to 35 lbs.
• Must be able to push/pull with 35 lbs. of force.
• 20/20 vision in both eyes or correctable to 20/20 with lenses.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards; protective clothing required as necessary.
• Operates all equipment necessary to perform the job.
• Frequent exposure to aggressive behavior and emotionally charged situations; must handle personal stress and possible violence.
• Must be physically fit to walk all areas of facilities and grounds, restrain individuals as needed, and assist clinical teammates with lifting patients of all sizes.

Preferred Qualifications

• Behavioral Threat Assessment knowledge.
• Use of Force Review experience.
• Crime prevention through environmental design awareness.
• Ability to present material and facilitate meetings.

Benefits

• Comprehensive suite of Total Rewards, including competitive compensation and generous retirement offerings.
• Base compensation within the pay range of $21.85 - $32.80, based on qualifications, skills, experience, and training.
• Premium pay such as shift differentials and on-call pay.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits: medical, dental, vision, life, short- and long-term disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Eligibility for programs may depend on FTE or status (e.g., full-time, part-time, per diem, temporary).