UM Specialist

About the role

This is a remote position; only candidates residing in the Louisville Metro and Southern Indiana will be considered.

Responsibilities

• Verifies client’s mental health, intellectual disability, and/or substance abuse benefits and obtains initial and subsequent authorizations as determined by the client’s health insurance plan.
• Accurately identifies behavioral health payer per medical plan.
• Implements tracking system to obtain recertification of services, as needed, for psychiatrists, psychologists, licensed clinical social workers, and licensed professional counselors.
• Secures information about client’s financial status or insurance coverage and, as needed, completes insurance forms, verifies insurance coverage, and secures other relevant information.
• Answers inquiries from clients, doctors' offices, or third‑party payers and follows through to resolution.
• Understands and explains to clients and their families the charges, services, and bill payment policies applicable to them.
• Performs various administrative functions to complete and expedite the billing process including, but not limited to, recording client identification data and physician diagnosis, investigating charges, correcting and updating data, and preparing the claim to bill.
• Resolves billing problems and/or receives insurance updates.

Requirements

• Completion of up to 18 months’ additional business education beyond high school.
• Two to three years of related administrative experience in an insurance or managed care setting.

Skills

• Excellent observation skills, analytical thinking, problem solving.
• Good verbal and written communication skills.
• Basic knowledge of managed care and reimbursement concepts.
• Knowledgeable of medical terminology, CPT, HCPC, and revenue codes.
• Excellent customer service skills.
• Typing speed of 45‑55 words per minute.
• Basic computer skills.

Schedule

Full time.