UKG Business Relationship Manager

The Business Relationship Manager (BRM) serves as the primary liaison between the business and IT for the UKG Pro Workforce Management deployment. Working closely with the Project Manager, Site Human Resources leadership, local HR/payroll resources, the IT Build Lead, and the System Implementor, the BRM defines business needs, aligns them to project objectives, and translates them into actionable deliverables throughout the project lifecycle. The role is directly responsible for key ITSF deliverables, business‑readiness activities, stakeholder alignment, and business acceptance required for a successful deployment and transition to operations.

Responsibilities

• Serve as the primary business‑facing IT representative for the UKG Pro Workforce Management deployment at the Allentown site.
• Partner with the Project Manager and core project team to support planning, execution, governance, and delivery of project objectives.
• Coordinate with Site Human Resources leadership, local HR/payroll resources, the IT Build Lead, and the System Implementor to ensure alignment on scope, requirements, schedule, and readiness activities.
• Lead the development, validation, and approval of High‑Level Business Requirements.
• Confirm and document existing business capabilities to support solution planning and fit‑gap analysis.
• Secure business approval for the Plan Phase and support formal governance checkpoints.
• Define and document expected business benefits associated with the deployment.
• Ensure the project idea is created in PPM and required intake documentation is completed.
• Establish and communicate the estimated BRD approval date and obtain approval for the Plan Phase in accordance with governance requirements.
• Drive review, validation, and sign‑off of approved business requirements.
• Coordinate and support TechPASS approval activities as required.
• Prepare or coordinate estimated operational support budget and recurring cost preparation; maintain the financial plan with the Project Manager.
• Ensure business agreement on schedule and alignment to key milestones and deployment timing.
• Coordinate required MSP work orders / 3rd‑party SOWs in support of project execution.
• Support PM manager sign‑off and maintenance of the updated project plan.
• Lead completion of the UAT strategy in partnership with business and project stakeholders.
• Inform the IT Operations team of the planned deployment through HOTS / ServiceNow request for MSP application support.
• Obtain business unit acceptance of operational support costs prior to deployment.
• Coordinate development and review of UAT test cases.
• Define and align the training strategy for impacted users and stakeholders.
• Develop and maintain the hyper‑care plan to support post‑go‑live stabilization.
• Ensure completed and signed‑off UAT results are obtained before production deployment.
• Coordinate completion of training materials to support end‑user readiness.
• Track and confirm training attendance and feedback as part of deployment readiness and adoption.
• Monitor business risks, dependencies, issues, and decisions, and escalate as needed to maintain project momentum.
• Support business readiness, stakeholder communication, and change adoption activities throughout the deployment lifecycle.
• Ensure all assigned ITSF deliverables are completed on time, with quality, and in alignment with project and business expectations.

Contact: Bobby Sharma, Talent Acquisition Lead – U.S. mobile: +1 346‑770‑0775 Ext 105; India mobile: +91 8368478945; Email: bobby@sapear.com; Website: www.sapear.com