UI UX Designer IT

About the role

You will create and maintain web and mobile platform applications for the Airports Authority that are visually striking, cohesive, user-friendly, and engaging. Your work will help the Airports Authority maintain and enhance its digital presence. You will serve in the Web Application Department of the Office of Technology at Dulles International Airport (IAD), working closely with Business Analysts and Business Stakeholders to understand business requirements, develop wireframes and UI-UX interaction concepts, and deliver finished product specifications to the Development team. You will also collaborate with the EBIA team to innovate and redesign the Airports Authority’s web and intranet sites, keeping travelers, end-users, and business stakeholders informed of activities at Ronald Reagan Washington National Airport (DCA) and Dulles International Airport (IAD).

Responsibilities

• Design and prototype features for the Airports Authority website, intranet site, and mobile applications using best-of-breed experience design.
• Move from whiteboard and paper prototypes to interactive prototypes using computer graphics software and web development technologies.
• Design graphics that effectively communicate the Airports Authority’s online marketing and public relations message in collaboration with the Office of Communications.
• Present design work to marketing staff, business area leaders, and other stakeholders for feedback and review.
• Participate in planning the Airports Authority’s website and applications.
• Collect text documents and images for web and intranet pages and convert them into HTML-compatible formats.
• Create device-agnostic web and intranet pages and mobile apps compatible across computer systems and browsers.
• Assess the usability of new and existing web and app features and make recommendations for improvement.
• Conduct usability testing in collaboration with software engineers and stay up-to-date on evolving design standards.
• Achieve established Service Level Agreement (SLA) targets for supporting apps under assigned domain(s).
• Support web page and application development for the existing Airports Authority intranet, websites, and business application portfolio.
• Utilize software development tools like Jira and Azure DevOps to capture requirements and collaborate with development teams.
• Conduct desk audits and shadowing of customers for Design Thinking workshops and develop business applications following industry standards.
• Perform other duties as assigned.

Requirements

• Six years of progressively responsible experience in IT software development creating applications, and a bachelor’s degree in Visual Arts, Graphic Design, Computer Science, or a related field. An equivalent combination of education and experience may be considered.
• Three of the six years of experience must include working in a User Interface/User Experience (UI/UX) capacity designing interactive websites and applications for customer audiences.

Skills

• Skill in applying UI/UX design to conceptualize, design, and prototype new features for websites, intranet sites, mobile pages, and apps that are user-friendly, clear, and efficient.
• Skill in using HTML extensions and mobile rendering aspects of graphics and content to convert text documents and images into HTML-compatible formats.
• Skill in creating interactive and responsive designs for web and mobile apps using Flash, XML-based web apps, XHTML programming, Adobe XD, Tailwind, and other web development languages and technologies.
• Skill in applying a device-agnostic approach to web and mobile app design compatible with all servers and browsers.
• Ability to analyze data and information and make recommendations.
• Ability to conduct Sprint grooming in the SCRUM process.
• Knowledge of DevOps concepts and tools like Jira/Confluence and Azure DevOps.
• Ability to communicate technical issues effectively to nontechnical audiences, both verbally and in writing.

Preferred Qualifications

• Experience using graphic design software (e.g., Adobe Photoshop, Dreamweaver, Adobe Illustrator, Adobe XD, Tailwind, and Paint Shop Pro) and current HTML programming in the design of web, intranet, and mobile apps.
• Experience in software development projects in web and mobile technologies, including development of mobile app solutions.

Benefits

A career with the Airports Authority comes with a comprehensive benefits package designed to support you and your family’s health, financial security, and professional growth. Benefits include:

• Medical, dental, and vision coverage.
• Well-being resources.
• Health savings and flexible spending accounts.
• Pension and retirement plans.
• Ongoing training and development opportunities.

Schedule

May be subject to night/weekend work to provide after-hours administrator website support.