UI Operations Assistant Director - Columbia

About Us

Business is booming in South Carolina! Year after year, experts pick our state as one of the best in the country for doing business. Just last year, South Carolina announced more than 8,000 new jobs and $9.12 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. Our hospitality industry is primed to take off as travelers discover the beauty and accessibility of South Carolina’s mountains and coast.

At the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity. We offer a meaningful position at an agency brimming with optimism and camaraderie, along with job security, affordable health insurance, great retirement benefits, and work-life balance.

Responsibilities

The Unemployment Insurance (UI) Operations Assistant Director will, under general supervision, assist in directing the integration and administration of the Unemployment Insurance (UI) program throughout the state, with a primary focus on Benefits, Employer Tax Services (ETS), and Reemployment Services and Eligibility Assessment (RESEA) operations.

• Oversee recruiting, hiring, and developing of Benefits, ETS Operations, and RESEA staff.
• Ensure staff in all designated UI Hub centers are trained and knowledgeable of current UI policies and procedures.
• Monitor and evaluate activities of staff to ensure the attainment of goals and objectives.
• Ensure UI programs administered throughout the state are consistent with Department of Labor standards, measurements, and goal requirements.
• Provide coaching and feedback on activities and performance.
• Ensure communication to claimants and employers is consistent and accurate.
• Plan, communicate, coordinate, supervise, and exercise good judgment when appraising situations and making decisions.
• Maintain effective working relationships with all internal and external customers.
• Make presentations and prepare reports.

Requirements

A bachelor's degree and five (5) years of program management or project management experience, three (3) years of which must have been in an administrative or supervisory capacity.

• Knowledge of state/federal laws pertaining to DEW-administered Unemployment Insurance programs.
• Knowledge of the agency's mission, programs, and objectives.

Preferred Qualifications

• Extensive knowledge of principles, practices, and objectives of management.
• Proven ability to manage change and motivate staff.
• Ability to manage and provide guidance and training to employees at multiple sites and levels.
• Experience reading and interpreting state and federal laws, regulations, policies, and procedures.
• Ability to communicate effectively both orally and in writing.
• Ability to develop and implement administrative procedures and operations and to evaluate their efficiency.
• Ability to establish and maintain effective working relationships with subordinates, peers, executive management, other administrative officials, and the public.

Benefits

• Job security
• Affordable health insurance
• Great retirement benefits
• Work-life balance