UFP Retail Solutions Customer Service Representative

Job Summary

The Customer Service Representative is responsible for supporting brands, products, and programs within UFP Retail Solutions. They interact with customers through various communication methods to assist with pre-purchase, in-purchase, and post-purchase inquiries.

Principle Duties And Responsibilities

• Maintains a positive, empathetic, and professional attitude toward customers at all times
• Responds promptly to customer inquiries
• Communicates with customers through various channels
• Acknowledges and resolves customer complaints
• Processes orders, forms, applications, and requests
• Keeps records of customer interactions, transactions, comments, and complaints through CRM platform
• Communicates and coordinates with colleagues as necessary
• Provides feedback on the efficiency of the customer service process
• Ensures customer satisfaction and provides professional customer support
• Attends various product trainings, as needed
• Prepares various reports and correspondence as required
• Performs other duties as required

Qualifications

• Minimum of high school graduate
• 1-3 years of experience in customer service or related field is preferred
• Working knowledge and proficiency in the use of computer and business-related software, including CRM platforms and Microsoft applications (Excel, Word, Teams, and Outlook)
• Working knowledge of various office equipment (computer terminal, scanner, etc.)
• Knowledge Required:
• Proficiency in the use of the English language in reading, writing and speaking
• Proficiency in the use of business math
• Ability to successfully communicate with all organizational levels
• Ability to communicate clearly via phone and email with co-workers and management
• Ability to organize and prioritize workload and manage time
• Ability to work hours mandated by management
• Passes a drug test

Skills And Abilities

• Highly motivated and enthusiastic
• Good communication and interpersonal skills
• Strong organization skills and detail oriented
• Be a team player and support the Company’s goals
• Conducts in a professional manner

Working Conditions

• Requires being consistently available during normal working business hours
• Sitting/standing at a desk for extended periods of time
• Occasional weekends required

About the Role

This position requires a high level of creativity and latitude in performing the functions of the job.

Benefits

N/A

Pay

N/A

Schedule

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