UC Engineer II

About the Role

Chewy is seeking a Full-Stack Developer to join the Unified Communications & Collaboration team, focusing on building web-based tools, APIs, and platform integrations that enhance Chewy’s contact center environment. This role is based in Plantation, FL, or Dallas, TX.

We’re looking for an experienced full-stack developer comfortable working across front-end and back-end code, with a focus on building scalable systems that integrate with internal and external APIs. You’ll help automate processes, optimize agent workflows, and modernize our developer experience with tools like CI/CD pipelines and infrastructure-as-code.

Responsibilities

• Build and maintain internal tools and UIs that improve agent productivity and customer experience
• Work on Genesys Cloud Functions (JavaScript) to enable advanced call routing logic and real-time features
• Collaborate on CI/CD pipeline development and platform automation using Terraform and scripting languages
• Contribute to the development of a TypeScript-based internal app that integrates multiple contact center systems
• Build RESTful APIs and services that integrate with platforms like Genesys Cloud and Oracle Service Cloud
• Participate in code reviews, architecture discussions, and planning
• Troubleshoot issues across the stack and own solutions from ideation to deployment

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field with equivalent experience
• 3–7 years of professional experience as a full-stack developer
• Strong proficiency in TypeScript, Go, JavaScript, or Python
• Experience with React or another modern frontend framework
• Backend experience with Node.js, Python, Java, or similar server-side platforms
• Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
• Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
• Experience working with RESTful APIs, integrations, and asynchronous systems
• Ability to thrive in a fast-paced, collaborative, cross-functional environment
• A continuous improvement mindset with a strong sense of ownership

Nice to Have

• Experience with Genesys Cloud CX, especially functions, flows, and APIs
• Familiarity with WebRTC, SIP, or VoIP systems
• Familiarity with contact center analytics and reporting solutions
• Exposure to enterprise tools like WFM, call recording, or CRMs
• Cloud platform experience (AWS preferred)
• SQL or NoSQL data modeling skills
• Understanding of observability practices (logs, metrics, tracing)

Benefits

• 401k and annual equity grants
• Annual bonus eligibility (for C08+ positions)
• Medical, prescription, vision, dental, life, disability, hospital indemnity, critical illness, and accident insurance
• Parental leave and family services benefits
• Backup dependent care and flexible spending accounts
• Telemedicine services
• Pet adoption reimbursement and employee assistance program
• Discounts including 10% off pet insurance and 20% off at Chewy.com
• Unlimited PTO (for exempt salary team members, subject to manager approval)
• Six paid holidays per year
• Paid sick and family leave (in compliance with applicable state and local regulations)

Pay

The base salary range for this role is $95,500 - $152,500. The specific salary offered may be influenced by factors such as relevant experience, education, and work location.