U.S. Customs Services Specialist

About the role

When you join Traffic Tech, you join a team that keeps the global economy moving – literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With 30 offices throughout the United States, Canada, Mexico and China, the company offers progressive & efficient solutions for moving freight by land, sea, and air. Working out of our Chicago office, we are looking for our next U.S. Customs Client Services Specialist. In this role, you will serve as a key point of contact for clients, providing support on U.S. Customs inquiries, documentation, clearance issues, and general customs requirements. You will work closely with our customs operations and technical teams to resolve shipment issues, provide guidance to clients, and help ensure customs requests are handled accurately and efficiently. You will also monitor client activity, follow up on outstanding items, and maintain accurate records in CargoWise while escalating more complex customs matters to the appropriate technical resource.

Responsibilities

• Serve as a primary point of contact for clients regarding U.S. Customs inquiries, documentation, clearance issues, and general customs support.
• Coordinate with customs operations and technical teams to resolve shipment issues, missing information, and client requests.
• Review customs documentation and client information to help identify potential issues before clearance.
• Provide clients with guidance on customs requirements, duties, tariffs, and import procedures.
• Monitor client activity, follow up on outstanding issues, and maintain accurate records in CargoWise.
• Escalate complex classification, valuation, compliance, and regulatory matters to the appropriate technical resource.

Requirements

• Minimum 3–5 years of experience specifically in U.S. Customs brokerage or customs services.
• Strong working knowledge of U.S. Customs import processes, documentation, and clearance requirements.
• Strong hands-on experience with CargoWise is required.
• Excellent verbal and written communication skills.
• Strong organizational, client service, and problem-solving skills.
• Good attention to detail and ability to manage multiple customs-related requests.

Benefits

• Robust industry with training and mentorship
• Full Benefit options, including Medical (Dental & Vision)
• Life/AD&D Insurance, Short-term and Long-term Disability
• 401(k) matching
• Dynamic environment and ‘can-do’ culture

Schedule

This is a full-time permanent position from Monday to Friday, 8:00AM to 5:00PM.