TxDMV - Technical Support Team Lead (Internal Only

Location & Eligibility

Position required to work in Austin, TX. Internal posting for current TxDMV employees only.

Application Process

To apply, select the “Apply for Job” button and sign in with your username and password, or register a new account. Attach a detailed résumé including full employment history with dates, education, licenses, and skills. Failure to complete application requirements and pre‑screening questions may disqualify you. Applicants needing accommodation for the interview process should contact Human Resources at 512‑465‑5612.

About the role

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. The Systems Analyst V performs advanced (senior‑level) work in support of the TxDMV Information Technology Division. Duties involve leading day‑to‑day activities of the Support and deployment teams, providing oversight for the Technical Support team, planning, budgeting, analyzing agency and user requirements, evaluating procedures, and identifying automation opportunities. The role includes procurement, installation, testing, and maintenance of complex hardware and software systems, standardized PC image creation and deployment, and distributed software installation. The incumbent provides high‑level customer service, troubleshooting, and maintenance, and works with government officials and private entities.

Requirements

Bachelor’s degree, plus five (5) years progressively responsible experience in computer technical support. Additional experience in a technical support role may be substituted for education on a year‑per‑year basis. Must be able to maintain the security and integrity of the infrastructure.

Responsibilities

• Leads and assigns daily operations of staff supporting the agency's desktop computing environment, including the selection, training, development, and performance management of section personnel.
• Leads studies and prepares reports outlining findings, recommendations, and implementation instructions for proposed systems; analyzes problems logically and develops optimal solutions.
• Reviews and improves existing procedures, standards, tools, and techniques to enhance application development and maintenance.
• Analyzes, tests, and modifies both new and existing information systems and utility programs.
• Oversees budgeting, procurement, and inventory of information systems; manages software licenses for all enterprise systems.
• Monitors integration between systems, subsystems, and applications; defines business process requirements; coordinates and schedules system installations and user training.
• Provides field support and planning to ensure effective use of the department's management information systems.
• Conducts research on desktop technologies to support procurement and development efforts; evaluates and recommends products; collaborates with vendors, management, and procurement staff to acquire hardware and software.
• Develops long‑term strategies and capacity plans for future desktop computing needs; prepares and documents technical specifications for hardware and software acquisitions.
• Designs, modifies, and implements new or upgraded video conferencing systems in agency conference rooms to support board meetings and other activities across multiple facilities.
• Establishes and maintains procedures for logging, reporting, and statistically monitoring desktop operations; tracks performance metrics and generates related reports.
• Leads staff, assists with hiring, training, assigning tasks, and evaluating performance.
• Maintains the security and integrity of the agency's infrastructure as a condition of employment.
• May travel up to 10% of the time; travel may include car, flying, overnight stays, and may require extended hours, evenings, or weekends as needed.
• Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
• Performs other duties as assigned.