Twin Peaks Host

General Purpose of the Job

The Host is responsible for providing a great first impression by displaying a friendly demeanor and escorting Guests to tables - the host will take reservations with a waitlist when necessary. In addition, any assigned Host is responsible for coordinating Togo food business by consistently following Twin Peaks standard operating procedures to accommodate to-go orders for Guests.

Essential Duties And Responsibilities

• Greet Guests in a friendly manner and escort Guests to tables.
• Identifies the needs of the Guest and makes a customized connection.
• Exhibits an outgoing personality that promotes a warm and inviting atmosphere.
• Must be able to communicate and interact with Guests, handle crowds, and put Guests at ease.
• Maintains a high degree of pace and intensity for an extended periods of time.
• Able to adhere to schedule and be on time for shifts, training and required meetings.
• Operate and participate effectively in a team environment.

To-go Functions (when Assigned)

• Takes accurate orders by telephone or in-person, explains menu items, and offers appropriate suggestions to Guests.
• Organizes food orders and delivers food to Guests including Curbside where applicable.
• Assembles prepared food, drinks, and condiments in to-go containers accurately to ensure food transport is complete, clean, and safe for Guests.
• Safely handles food prep equipment such as knives, coffee maker, iced tea machine, etc.
• Uses the POS (Point of Sale) system and handheld device effectively and accurately.
• Makes changes and processes credit card transactions accurately.

Physical Effort

• Lifting- up to 10lbs constantly, up to 25lbs frequently, up to 50lbs occasionally.
• Lifting from floor to shoulder occasionally and overhead infrequently.
• Exposed to cleaning chemicals.
• Color and depth perception are required for vision.
• Needs both near and far vision.
• Twists and reaches constantly.
• Grasps objects to move or manipulate them constantly.
• Stands and walks constantly inside and outside the restaurant.
• Limited exposure to noise levels.
• Frequent hand washing is required.

Equipment

• I-pad, computer/POS (point of sale), desk supplies, telephone, bus tub, trays, tables, chairs, high chairs, coffee maker, garbage cans, glass rack, dish machine, ice buckets, food product.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties, may be regularly exposed to fumes or airborne particles from the kitchen.
• Twin Peaks Hosts are also occasionally exposed to wet and/or humid conditions when in the dish area or walk-in cooler.
• Additionally, the Twin Peaks Hosts may sometimes be exposed to toxic or caustic chemicals when cleaning.
• The noise level at Twin Peaks is usually loud.
• Some Twin Peaks have smoking sections for guests and therefore Twin Peaks Hosts may be exposed to cigarette or cigar smoke.

Other Functions

• Other duties as assigned by supervisor.
• Must adhere to company uniform and appearance policy.

EQUIPMENT

• I-pad, computer/POS (point of sale), desk supplies, telephone, bus tub, trays, tables, chairs, high chairs, coffee maker, garbage cans, glass rack, dish machine, ice buckets, food product.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties, may be regularly exposed to fumes or airborne particles from the kitchen.
• Twin Peaks Hosts are also occasionally exposed to wet and/or humid conditions when in the dish area or walk-in cooler.
• Additionally, the Twin Peaks Hosts may sometimes be exposed to toxic or caustic chemicals when cleaning.
• The noise level at Twin Peaks is usually loud.
• Some Twin Peaks have smoking sections for guests and therefore Twin Peaks Hosts may be exposed to cigarette or cigar smoke.