Twin Peaks Host

About the role

The Host is responsible for providing a great first impression by displaying a friendly demeanor and escorting Guests to tables. The Host takes reservations and manages a waitlist when necessary, and coordinates to-go food business by following Twin Peaks standard operating procedures to accommodate to-go orders for Guests.

Responsibilities

• Greet Guests in a friendly manner and escort them to tables.
• Identify the needs of the Guest and make a customized connection.
• Exhibit an outgoing personality to promote a warm and inviting atmosphere.
• Communicate and interact with Guests, handle crowds, and put Guests at ease.
• Monitor sorting and workflow of the restaurant and seat Guests accordingly.
• Manage large parties, explain seating options, provide wait times, and escalate Guest concerns.
• Open and close sections based on the volume of Guests.
• Rearrange chairs and tables if necessary and retrieve highchairs when needed.
• Answer phone calls and handle call-ahead seating requests.
• Inflate and tie off balloons and perform restroom checks.
• Help maintain the dining area by assisting servers with clearing and resetting tables and taking dishes to the kitchen.
• Practice safe food and beverage handling and cleanliness at all times.
• Communicate and interact effectively with co-workers during high-stress times.
• Maintain a high degree of pace and intensity for extended periods.
• Adhere to schedule, be on time for shifts, training, and required meetings.
• Operate effectively in a team environment.

To-go Functions (when assigned)

• Take accurate orders by telephone or in-person, explain menu items, and offer appropriate suggestions to Guests.
• Organize food orders and deliver food to Guests, including Curbside where applicable.
• Assemble prepared food, drinks, and condiments in to-go containers accurately to ensure safe transport.
• Safely handle food prep equipment such as knives, coffee maker, and iced tea machine.
• Use the POS (Point of Sale) system and handheld device effectively and accurately.
• Handle money accurately, make change, and process credit card transactions.

Physical Effort

• Lifting: up to 10 lbs constantly, up to 25 lbs frequently, up to 50 lbs occasionally.
• Lifting from floor to shoulder occasionally and overhead infrequently.
• Exposed to cleaning chemicals.
• Color and depth perception required for vision; both near and far vision needed.
• Twist and reach constantly.
• Grasp objects to move or manipulate them constantly.
• Stand and walk constantly inside and outside the restaurant.
• Listen to and comprehend instructions over background noise constantly.
• Frequent hand washing required.

Other Functions

• Perform other duties as assigned by supervisor.
• Adhere to company uniform and appearance policy.

Qualifications

• High School degree or equivalent preferred.
• No experience required.

Skills

• Strong knowledge of commonly-used concepts, practices, and procedures in a restaurant.
• Relies on experience and judgment to make effective decisions.
• Strong interpersonal and communication skills.
• Exhibits teamwork at all times.
• Ability to work in a fast-paced environment.
• Excellent organization and problem-solving skills.
• Ability to handle cash accurately.

Working Conditions

• Use of equipment: iPad, computer/POS, desk supplies, telephone, bus tub, trays, tables, chairs, high chairs, coffee maker, garbage cans, glass rack, dish machine, ice buckets, food product.
• Regular exposure to fumes or airborne particles from the kitchen.
• Occasional exposure to wet and/or humid conditions in the dish area or walk-in cooler.
• Possible exposure to toxic or caustic chemicals when cleaning.
• Loud noise levels in the restaurant.
• Possible exposure to cigarette or cigar smoke in locations with smoking sections.