TVC - Program Supervisor (Program Supervisor III)

About the role

Serves as the Supervisor of the Veterans Education Department Approvals team. Performs supervisory consultative services and technical assistance to institutions of higher learning including public, private, and non-college degree schools, as well as employers (On-the-Job training/Apprenticeships programs).

Responsibilities

• Plans, assigns, and supervises the work of the State Approving Agency (SAA) Approvals team within the Veterans Education Department.
• Counsels and assists school officials, program staff, other governmental agencies, community organizations, and the general public regarding VA regulations that govern Veterans Education.
• Coordinates activities and workload to ensure quality and effective outcomes and services.
• Fosters a positive working environment through effective leadership, structure, and consistency.
• Participates in program planning, development, and implementation.
• Performs supervisory tasks of the approvals team to include performance evaluations, performance improvement, and progressive discipline as needed for the approval team.
• Implements, supervises, and evaluates performance expectations of the approvals team.
• Supervises and evaluates approvals regulations and documentation submitted by schools and training establishments in certification of Veteran education benefits for eligible students.
• Supervises the approvals team to ensure that established procedures and timelines are followed in completing reporting and administrative responsibilities.
• Maintains the Veterans Education Access Database for collecting, organizing, and analyzing program data.
• Able to demonstrate a thorough understanding of Title 38 and Title 10 for Veterans Education.
• Travel is required for work-related functions.
• Work hours other than 8am-5pm may be required.
• Occasional weekend or evening hours may be required.
• Occasional overnight travel is required.

Requirements

• Minimum Education: Bachelor's Degree and three (3) years' related experience, or Master's Degree and two (2) years' related experience, or Doctoral Degree and one (1) year's related experience.
• Additional Requirements: Valid Texas Driver's License within 90 days of hire; occasional weekend or evening hours; occasional overnight travel.

Qualifications

• Bachelor's Degree from an accredited university.
• Knowledge of the Veterans Education program.
• Knowledge of local, state, and federal laws and regulations relevant to the Education program.
• Knowledge of Microsoft Office products.
• Honorably discharged Veteran strongly preferred.

Skills and Abilities

• Knowledge of the English language.
• Knowledge of laws and regulations pertaining to state and federal veteran education benefits.
• Customer service skills, both internal and external.
• Proficiency in using Microsoft Outlook, Word, Excel, and Outlook, and in performing database entry.
• Ability to interpret federal and state laws, rules, and regulations.
• Efficient multi-tasking ability and meeting deadlines.
• Ability to accurately review and evaluate documents for completeness and acceptability based on statutes, rules, or procedures.
• Clear and concise communication skills, both orally and in writing.
• Effective communication skills, oral and written, to various diverse audiences.
• Appropriate grammar, spelling, capitalization, punctuation, mechanics, and editing skills in correspondence and communications.

Environmental & Physical Conditions

Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping, and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.

Notes to Applicants

• To receive military employment preference, a copy of the DD Form 214 (Member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended.
• College transcripts, licenses, certifications, etc. must be provided before an interview can be extended.
• If this information is not provided prior to the interview, your application may be rejected because it is incomplete.
• Attaching documents to the application is preferred.
• If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.

Veterans Information

The Texas Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies.

Equal Employment Opportunity Employer

The Texas Veterans Commission does not discriminate on the basis of person's color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability religion, or age in employment or the provision of services.