Turkish Speaking Key Account Manager

About the role

Based in Malta and reporting to the Director of Key Accounts, the Key Account Manager will manage a diverse portfolio of UHNWIs. The role focuses on building and maintaining strong relationships while proactively offering solutions that enhance and elevate the overall customer experience.

Responsibilities

• Build and sustain trusted, long-term relationships with a portfolio of high-value clients, acting as their primary strategic partner and advocate within the organization.
• Develop a deep, proactive understanding of each client’s operational needs, preferences, and long-term objectives to anticipate requirements and deliver tailored solutions.
• Drive account growth by identifying opportunities to expand services and consistently proposing value-added, client-centric solutions aligned with their goals.
• Ensure seamless, timely, and high-quality delivery of all services and information, maintaining exceptional standards of responsiveness and attention to detail.
• Act as the central point of coordination between clients and internal teams, ensuring clear communication, alignment, and execution across all touchpoints.
• Take full ownership of issue resolution, managing challenges with urgency, discretion, and a solutions-oriented mindset to protect and enhance the client experience.
• Contribute directly to revenue generation by nurturing relationships that lead to repeat business, upselling opportunities, and long-term partnerships.
• Oversee and coordinate client schedules, flight preparation, and all associated service requests, ensuring flawless execution and mission readiness.
• Proactively drive alignment between the OPS and Flight Care teams by clearly defining objectives, priorities, and structure, ensuring a seamless, unified approach to managing each client and their schedule to the highest service standards.
• Maintain comprehensive oversight and reporting of operational and administrative aspects, including accounting, finance, maintenance, charter sales, and HR coordination.
• Continuously identify and implement cost-effective and efficiency-driven solutions without compromising service quality.
• Demonstrate a proactive, entrepreneurial mindset with a strong “make it happen” attitude, consistently going beyond expectations to deliver outstanding results.

Requirements

• Experience in business aviation is preferable.
• Prior experience in dispatch, aircraft maintenance, cabin crew, or finance is preferable.
• English language proficiency is a must.
• Fluency in Turkish is required.
• Additional language proficiencies are considered a strong asset.