TurboTax Experts Manager 1 FTE

About the role

This is a full-time U.S. (Remote) Manager 1 role for TurboTax Live.

Responsibilities

• Deliver the highest quality support to TurboTax customers through performance management of talent
• Create a high-performing team that provides Care that is so good, our customers rave about it
• Drive customer satisfaction through proactive and constructive engagement in a cross-functional team
• Foster a team environment of collaboration, accountability, and continuous improvement
• Effectively lead using Intuit Values and align your team with the values
• Effectively use data to evaluate, identify and coach performance
• Lead the team through a fast-paced, constantly changing environment
• TurboTax Live serves customers in all time zones, 7 days per week during tax season. Candidates must be willing and able to consistently work hours to support their teams that live in all time zones and work varied schedules. Please note this is a full-time position typically requiring a minimum 40 hours per week, with possibility for additional hours worked during tax season

Qualifications

• 3+ years’ experience supporting/managing/leading a customer-facing team
• Remote management experience a plus
• 3 + years of experience preparing at least 30 tax returns/year for
• 5 + years a plus
• Business and Estate taxes a plus
• Deep tax knowledge required
• Active credential a plus:
• EA (Enrolled Agent)
• CPA (Certified Public Accountant)
• Practicing Attorney with strong tax preparation experience
• Understanding of how to manage a team and provide them with guidance in being successful
• Proficient with technology; solid knowledge of computer operations, Microsoft Office (Word, Excel, PowerPoint, etc.) and Google (Forms, Doc, Sheets, Slides, etc.)
• Critical thinking, following process and procedures, multi-tasking, problem solving, and teamwork
• Goal oriented self-starter, able to work independently and as part of a team
• Demonstrated ability to both drive and support project work in a team setting
• Experience with Business Tax (S-corp, Partnership and/or C-corp) return preparation is a plus