Trust & Safety Director

The Director of Trust and Safety at Depop is responsible for:

• Owns the strategic vision and operationalization of Depop’s Global Trust & Safety org
• Champions Depop’s commitment to user safety by embedding user-centric perspectives into strategy and decision-making
• Transforms Depop’s Moderation operations and maximizes impact of the workforce in partnership with internal cross-functional teams
• Drives alignment on staffing, infrastructure, tooling investments
• Antsipates company-wide vulnerabilities in safety, proactively shapes enterprise-level solutions, and guides the organization through ambiguity and change with resilience and vision
• Develops and drives plans from inception to delivery
• Develops an understanding of safety issues and the architecture and integration points of Depop’s community safety support processes, products, and policies
• Keeps up-to-date on industry trends and emerging issues in the Trust & Safety space
• Acts as the senior cross-functional leader ensuring strategic alignment across Product, Legal, Community Support, and Policy
• Enables constructive dissent, fosters diverse perspectives, and drives decisive outcomes at the Management Team level
• Communicates feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences and stakeholders
• Develops a strong bench of senior leaders, sets the tone for equitable people practices, and creates an environment that nurtures future leaders
• Proactively advocates for teams by resolving systemic cross-organizational challenges
• Remains calm and effective under pressure and coaches teams to effectively navigate and communicate in a fast-paced and ambiguous environment

About the role

The Director of Trust and Safety at Depop is a critical role aimed at ensuring the safety and trust of Depop’s community. This position requires a significant amount of experience in Trust & Safety Operations, particularly in areas such as content moderation, compliance, risk, or authentication.

Responsibilities

The responsibilities of the Director of Trust and Safety include:

• Strategic leadership and operationalization of Depop’s Global Trust & Safety organization
• Embedding user-centric perspectives into strategy and decision-making
• Transforming Moderation operations and maximizing the workforce’s impact
• Aligning on staffing, infrastructure, and tooling investments
• Anticipating and addressing company-wide vulnerabilities in safety
• Shaping enterprise-level solutions and guiding the organization through ambiguity and change
• Developing and implementing strategic plans from inception to delivery
• Understanding safety issues and the architecture of Depop’s community safety support processes
• Staying updated on industry trends and emerging issues in the Trust & Safety space
• Ensuring strategic alignment across Product, Legal, Community Support, and Policy
• Fostering constructive dissent and diverse perspectives within the team
• Communicating effectively with various stakeholders
• Building a strong bench of senior leaders and setting a tone for equitable people practices
• Resolving systemic cross-organizational challenges
• Maintaining composure under pressure and coaching teams to navigate ambiguity

Qualifications

To be considered for this role, candidates must possess:

• Significant experience leading teams in Trust & Safety Operations in domains such as content moderation, compliance, risk, or authentication
• A Bachelor's or Master's degree
• A critical thinker with the ability to interpret regulatory and policy requirements and translate them into operational processes
• A proven ability to navigate ambiguity by proactively shaping solutions beyond immediate asks, pressure-testing strategic assumptions, and guiding teams through complex problem-solving at scale
• Effective written and verbal communication and excellent stakeholder management skills
• Experience working/building relationships with cross-functional teams, especially Product & Engineering, and delivering impact through communication and influencing teams towards achieving goals
• An inspiring, empathetic, and inclusive leader with respect for diversity of thought
• A strong business acumen, strategic and analytical capabilities with operational rigour and proactive can-do mentality
• Comfortable operating in a fast-changing environment, striking the right balance between speed and accuracy
• A written and verbal proficiency in English (required) and another European language (preferred)