Trust & Safety Agent, New Grad

Role

The Trust & Safety team is responsible for maintaining the safety and integrity that powers our platform. You will work collaboratively to identify potential risks, enforce our policies, and protect the buyer and seller experience while assisting customers with sensitive cases.

Your timely and detailed investigations will help safeguard our community and ensure fair, consistent outcomes for buyers and sellers. You Will:

• Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses
• Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
• Conduct in-depth transaction-level reviews
• Discover and identify trends to present opportunities for stronger results and mitigation
• Communicate with customers in response to inquiries related to trust and risk
• Provide inbound email and chat-based customer service for users who need immediate assistance
• Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
• Work with other departments to research and resolve open questions
• Efficiently work through a backlog of open issues and monitor performance of key operations
• Represent the company with integrity and professionalism
• Review key metrics and utilize data to make informed decisions

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Phoenix, AZ hub.

Skills

• A bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience
• Strong communication skills, you can explain things clearly and compassionately
• A customer-first attitude and a desire to solve problems with ownership
• Able to multitask and learn new systems quickly
• A team player mindset with a drive to improve processes
• Internship or part-time experience in customer service, retail, hospitality, or support is preferred
• Exposure to support tools (e.g., Zendesk, Intercom) is a plus
• Weekend availability required