Trust Relationship Manager

Trust Relationship Manager Trust Relationship ManagerNumber of Positions: 2Office Location: 66 Hudson Blvd East, New York, NY 10001Work Arrangement: Hybrid – 3 days per week in-office (Tuesday–Thursday)Contract Duration: 12 months, likely to extendSupplier Bill Rate: Not to exceed $58.80/hrInterview Process: 1-round panel interviewRole OverviewTo administer a portfolio of the most complex trust or estate account relationships within a specific trust business (Personal, Employee Benefit or Issuer Services) in compliance with controlling documentation and/or customer direction, internal policies, and external regulations. The role is also responsible for developing and expanding account relationships, delivering high-quality customer service, and providing guidance to less experienced personnel.Key ResponsibilitiesClient Service & Relationship ManagementCommunicate and meet with customers proactively; respond to enquiries in a timely and accurate manner in line with established quality service standards. Provide high-quality service to customers across assigned trust and estate relationships. Trust and Estate Administration – Complex PortfoliosAdminister a portfolio of the most complex trust or estate account relationships in accordance with controlling documentation and/or customer direction, Company policies, and external regulations. Where applicable, monitor and collect receivables and invest funds. Business Development & Revenue GrowthExpand customer relationships through the sale and/or referral of additional products and services to increase fee-based income. Cross-sell other Company products and provide referrals to other areas of the Company as appropriate. Develop new profitable current and future fee relationships through a network of referral sources. Documentation Oversight & GovernanceEnsure completeness and compliance of underlying documentation for new and existing relationships to protect Company and customer interests. Work with counsel and management as required to negotiate agreement provisions. People Development & CollaborationProvide guidance and training to less experienced personnel. Participate in action groups and committees as assigned. Risk Management, Compliance & Internal ControlsAdhere strictly to compliance and operational risk controls in accordance with client and regulatory standards, policies, and practices. Report control weaknesses, compliance breaches, and operational loss events. Maintain client internal control standards, including timely implementation of internal and external audit points and addressing issues raised by external regulators. Decision-Making ResponsibilityPerforms according to prescribed procedures and formulates the appropriate level and means of servicing assigned accounts, including:Approving discretionary payments, as applicable. Signing legal documents on behalf of the Company within assigned limits. Escalating decisions beyond assigned authority to higher management for approval. Providing guidance and training to less experienced personnel. Knowledge, Skills & ExperienceMinimum of 10 years of proven and progressive trust administration experience or equivalent. Strong communication, analytical, customer service, and problem-solving skills. Strong knowledge of regulations impacting the area of responsibility. Proficiency with personal computers and relevant mainframe systems/software packages. Strong knowledge of investment markets and concepts, with the ability to discuss investment results with customers. QualificationsBachelor’s degree in Business, a related field, or equivalent experience. Master’s degree and/or CTFA preferred, but not required. Key RelationshipsTrust and estate customers and their advisers, including legal counsel as required. Internal partners across Private Banking and Trust & Fiduciary Services. Counsel and management for agreement negotiation and issue resolution. Audit, Compliance, and Operational Risk stakeholders. Success MeasuresHigh-quality administration of complex trust/estate portfolios in line with governing documentation and customer direction. Strong customer outcomes through proactive engagement, timely and accurate responses, and achievement of service standards. Growth in fee-based income through effective cross-selling, referrals, and new relationship development. Strong control environment through complete documentation, adherence to compliance and operational risk controls, and timely closure of audit/regulatory issues. Effective coaching and training contribution to overall team capability. Note: This is a hybrid contract opportunity requiring three days per week in the New York City office, Tuesday through Thursday.