Trust Operations Specialist

Your Future Team

Reporting to the Manager of Trust Operations for Hightower Trust Company, the Trust Operations team provides exceptional service to financial advisors and clients by accurately and efficiently opening and funding new accounts; processing money movement and other trust-related transactions; remediating errors; invoicing and collecting client fees; administering critical trust applications; and leading special projects to improve how the company operates. The team collaborates with many departments to ensure positive experiences for advisors and clients.

What You’ll Do

• Oversee and process money and asset movements through our banking institutions, custodians, or other third-party providers (cashiering, asset transfers, vault assets)
• Aid with the review and approval of transactions within appropriate limits and under dual control
• Process account openings for multiple custodians including asset transfers (TOAs)
• Review custodian alerts and process entitlement reports/requests
• Process maintenance and other account update requests across multiple different custodians
• Monitor and respond to general Trust Ops team emails
• Act as a point of contact for high-value clients, responding to inquiries, address concerns, and providing exceptional service to build and maintain strong client relationships
• Process incoming and outgoing mail
• Process check deposits and disbursements
• General billing for trust accounts including invoices
• Identify areas for process optimization and efficiency enhancement within trust operations

What You’ll Bring

• Bachelor’s degree or ability to demonstrate required skills and knowledge needed for this job
• 1+ years of financial services operations experience
• Proficiency in Microsoft Office applications, particularly Excel
• CTFA or CTOP is preferred
• In-depth knowledge of trust administration, fiduciary services, asset management, and financial products
• Strong understanding of regulatory frameworks and compliance requirements related to trust operations
• Able to think critically to resolve complex, time-sensitive inquiries and data issues
• Excellent time management skills
• Strong attention to detail
• Highly motivated self-starter
• Able to work efficiently and effectively in a group setting

We Offer

• Coverage on the first day of employment for medical, dental, and vision insurance
• Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
• Paid vacation days (flexible PTO plan)
• In-office Monday through Thursday and work from home on Fridays
• Free brand-new gym in the Chicago office
• 401k matching plan
• HSA employer contributions
• Student loan assistance
• Pet insurance

About the Role

Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower’s capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their financial vision.