Trust Operations & Consent Manager

Full-time, benefits-eligible position (40 hours per week). Fully remote role available from the following states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Remote work is not permitted in CA, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA, or internationally. No relocation or visa sponsorship available.

About the Role

You will have end-to-end ownership of enterprise trust, consent, and preference capabilities. This role is accountable for setting direction, establishing operating models, and driving outcomes for consent and trust operations. Reporting to the Lead, Consumer Data & Trust Operations, you will own the execution, performance, and maturity of consent and trust capabilities that enable compliant, scalable data activation and personalization. The role partners with Privacy, Legal, Security, IT, and Marketing Technology leaders to ensure trust is embedded by design into platforms, processes, and decision-making. While this role doesn't currently have any direct reports, there will be one direct report in the near future.

Responsibilities

• Own the enterprise consent and preference management capability, including strategy execution, operating model design, and ongoing optimization.
• Set standards and accountability for how consent and preferences are captured, managed, enforced, and audited across all consumer touchpoints.
• Act as the designated business owner for consent and trust platforms (e.g., OneTrust), defining roadmaps, requirements, and success measures.
• Serve as the final operational decision authority for consent and trust-related issues, risks, and escalations.
• Lead the implementation, configuration, and evolution of consent and trust platforms, with deep ownership of OneTrust capabilities and integrations.
• Partner with IT and Marketing Technology to embed consent enforcement into CRM, CDP, CMP, marketing automation, and activation workflows.
• Drive adoption and correct usage of consent tools and processes across marketing, digital, and data teams.
• Evaluate new technologies, features, and regulatory needs, translating them into platform and process enhancements.
• Establish and own KPIs, controls, and monitoring for consent compliance, data usage risk, and operational effectiveness.
• Proactively identify gaps, risks, and inefficiencies in trust operations and lead remediation efforts.
• Ensure documentation, operating procedures, and audit readiness for consent and trust processes.
• Embed continuous improvement practices to scale trust operations alongside business growth and personalization needs.
• Partner as a peer with Privacy, Legal, Security, Risk, and Marketing leaders to operationalize regulatory and policy requirements.
• Influence enterprise decision-making by clearly articulating tradeoffs, risks, and recommendations related to data use and consent.
• Represent trust and consent operations in enterprise forums, initiatives, and technology governance bodies.
• Lead and develop trust and consent professionals (e.g., Consent Analyst), establishing clear ownership, expectations, and accountability.
• Build a high-performing team that operates with autonomy, rigor, and a strong ownership mindset.
• Coach team members to develop deep platform expertise (including OneTrust) and strong operational judgment.

Requirements

• Bachelor’s degree in business, marketing, communications, social sciences, or a related field.
• 8+ years of experience in trust operations, consent management, privacy operations, marketing technology, or data governance.
• Demonstrated experience owning and leading enterprise-scale consent and preference management capabilities.
• Prior accountability for platform ownership, operating models, and outcomes (not advisory or support roles).
• 3+ years of experience leading teams or major operational domains.

Qualifications

• Deep, hands-on expertise with OneTrust, including consent, preference, and privacy modules. OneTrust certifications strongly preferred (e.g., OneTrust Professional, Consent & Preferences, or equivalent).
• Strong understanding of consent, privacy, and trust principles as applied to marketing and data ecosystems.
• Proven ability to translate regulatory and policy requirements into durable, scalable operating models.
• Executive-level communication and influence skills with the ability to make and defend decisions.
• High ownership mindset with comfort operating as a business and capability owner.
• Highly collaborative, adaptable, and comfortable operating in complex, matrixed organizations.
• Relevant platform or domain certifications preferred (e.g., CIPP, CIPM, CIPT, AIGP, data governance, etc.).

Preferred Skills

• Blend of marketing technology, privacy, data governance, and digital/web operations experience.

Pay

Pay range: $51.05 - $76.60 per hour.

Benefits

• Comprehensive suite of Total Rewards, including competitive compensation and generous retirement offerings.
• Paid Time Off programs.
• Health and welfare benefits (medical, dental, vision, life, short- and long-term disability).
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay such as shift or on-call pay for eligible roles.
• Incentive pay for select positions.
• Annual increases based on performance.

About the Organization

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia, and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics, and rehabilitation, as well as organ transplants, burn treatments, and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.