Trust Officer Sr

Responsibilities

Build long-term client relationships and enhance existing relationships through quality customer service, including anticipating client needs, clear communications, effective client meetings and meeting client service level standards. Provide proper fiduciary administration for all aspects of assigned accounts, including probate estates, conservatorships, personal trusts (inter vivos and testamentary), custody, agency, IRA, and other assigned accounts, handling the most complex situations. Develop, maintain and manage both internal and external relationships to increase revenue from assigned book of accounts through quality client service leading to referrals for new business, upgrades in account status, direct sales and referrals for other bank products and services. Ensure compliance with the Bank's fiduciary duties in the administration of estate, trust, IRA and custody accounts according to the directives in the will, trust document or investment management, IRA or custody agreement as well as applicable laws, statutes, regulations, and UMB policies and procedures. Provide solution‑oriented planning for clients and coordination of wealth strategy planning goals and objectives. When appropriate, for accounts without an assigned Portfolio Manager, provide investment management services for clients, including assessment of the appropriate risk level for the client or trust, high‑level investment updates and portfolio advice. Maintain current knowledge of UMB policies and procedures, state and federal laws and regulations. Perform other duties as assigned.

Requirements

• Minimum: College degree
• 10 years of technical trust and planning experience
• Certified Trust and Financial Advisor (CTFA) or Certified Financial Planner (CFP) designation
• Preferred: One advanced degree related to financial & estate planning
• Preferred: Juris Doctorate
• Preferred: Supervisory experience

Knowledge & Skills

• Demonstrated successful ability to sell; competitive and results‑oriented
• Strong investment knowledge and understanding
• Extensive knowledge of trust and bank products and services (investments, insurance, brokerage, private banking, retirement planning)
• Proven problem‑solving, dispute resolution, and assistance with litigation management
• Ability to perform highly autonomous decision‑making and inform management as needed
• Ability to maintain current knowledge of company policies and procedures, state and federal laws and regulations
• High proficiency in Microsoft Office (Word, Excel, Outlook, etc.)
• Strong interpersonal skills with an ability to develop and cultivate internal and external relationships
• Preferred: Active in community and professional organizations; considered a leader in the community
• Strong organizational and management skills
• Highly self‑confident with an ability to lead capable and successful individuals in a team environment

Work Environment

Typical office environment. Travel may be required in assigned territory.

Compensation

Salary range: $117,900 – $173,393. Actual compensation may vary by geographic location, experience level, and other job‑related factors.

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company‑sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Various associate banking benefits